Specialized Virtual Agent integrations for Microsoft Teams

concept brazil Updated Nov 6, 2026 1 min read specialized-va-integs-msteams.md

The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

If both your environments are commercial, with .com as the suffix, follow both the self-configured and pre-published setup. instructions
If your ServiceNow environment is .us and your Microsoft environment is .com, this is the GCC setup. Follow the self-configured bot setup instructions.
If both your environments are .us, follow the GCC-H or DoD based instructions.
Integrating multiple ServiceNow instances with a single Microsoft Teams tenant
Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.
Integrating Virtual Agent with Microsoft Teams using the self-configured bot
You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.
Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD
You can integrate Virtual Agent with Microsoft Teams for GCC-H (Government Community Cloud - High) or DoD (Department of Defense)customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.
Deactivate streaming for all GCC customers in Microsoft Teams
Control streaming in Microsoft Teams for any and all Government Community Cloud (GCC) varieties.
Create and integrate a self-configured bot for a single tenant page
Create a self-configured single tenant bot with Microsoft Teams for integration with Virtual Agent.
Enable Microsoft Teams integration in ServiceNow Protected Platform (SPP)
When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP (ServiceNow Protected Platform) environments from the Tokyo release.

Parent Topic:Integrate Virtual Agent with Microsoft Teams

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---
title: Specialized Virtual Agent integrations for Microsoft Teams
description: The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/specialized-va-integs-msteams.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Integrate VA with Teams, Microsoft Teams, Integrate VA with messaging apps, Conversational Integration apps for Virtual Agent, Conversational Interfaces]
---

# Specialized Virtual Agent integrations for Microsoft Teams

The specialized Virtual Agent integrations for Microsoft Teams support different users as per their need.

-   If both your environments are commercial, with `.com` as the suffix, follow both the self-configured and pre-published setup. instructions
-   If your ServiceNow environment is `.us` and your Microsoft environment is `.com`, this is the GCC setup. Follow the self-configured bot setup instructions.
-   If both your environments are `.us`, follow the GCC-H or DoD based instructions.

-   **[Integrating multiple ServiceNow instances with a single Microsoft Teams tenant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-integ-single-teams.md)**  
Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Microsoft Teams tenant.
-   **[Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-integ-teams-self-configured-bot.md)**  
You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.
-   **[Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-integ-msteams-gcch.md)**  
You can integrate Virtual Agent with Microsoft Teams for GCC-H \(Government Community Cloud - High\) or DoD \(Department of Defense\)customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.
-   **[Deactivate streaming for all GCC customers in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/deactivate-streaming-gcc.md)**  
Control streaming in Microsoft Teams for any and all Government Community Cloud \(GCC\) varieties.
-   **[Create and integrate a self-configured bot for a single tenant page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/create-single-tenant-bot-msteams.md)**  
Create a self-configured single tenant bot with Microsoft Teams for integration with Virtual Agent.
-   **[Enable Microsoft Teams integration in ServiceNow Protected Platform \(SPP\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/enable-msteams-integ-spp.md)**  
When installing Conversational Integration with Microsoft Teams, the ServiceNow AI Platform® makes the instance configuration simpler by dynamically determining the bot type for commercial and SPP \(ServiceNow Protected Platform\) environments from the Tokyo release.

**Parent Topic:**[Integrate Virtual Agent with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-integ-msteams.md)