Pass branding to a chat client

reference brazil Updated Sep 10, 2026 1 min read va-ccif-pass-branding.md

Pass custom branding to your custom chat integration.

See Set up your Virtual Agent bot's branding for more information about branding. Use sn_cs.VASystemObject.getSettings to apply branding.

Example script:

JavaScript

va_sms_twilio_adapter_default_text_outbound_transformer(function execute(inputs, outputs) {  try {    var richControl = inputs.rich_control;    var branding = sn_cs.VASystemObject.getSettings("default_branding"); // new    var header = "(" + branding["header_label"] + ") "; // new    outputs.result = header; // new    outputs.result += richControl['label'];  } catch(e){    gs.error('Error in default text outbound transformer: ' + e.message);    throw e;   } })(inputs, outputs);

Parent Topic:Supported Virtual Agent and Agent Chat features for custom chat integrations

41 lines · 1.6 KB Wrap lines

---
title: Pass branding to a chat client
description: Pass custom branding to your custom chat integration.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/conversational-interfaces/virtual-agent/va-ccif-pass-branding.html
release: brazil
product: Virtual Agent
classification: virtual-agent
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Supported features for custom chat integrations, Create custom chat integrations, Configure, Virtual Agent, Conversational Interfaces]
---

# Pass branding to a chat client

Pass custom branding to your custom chat integration.

See [Set up your Virtual Agent bot's branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/ac-configure-chat-branding.md) for more information about branding. Use `sn_cs.VASystemObject.getSettings` to apply branding.

Example script:

```
va_sms_twilio_adapter_default_text_outbound_transformer
(function execute(inputs, outputs) {
  try {
    var richControl = inputs.rich_control;
    var branding = sn_cs.VASystemObject.getSettings("default_branding"); // new
    var header = "(" + branding["header_label"] + ") "; // new
    outputs.result = header; // new
    outputs.result += richControl['label'];
  } catch(e){
    gs.error('Error in default text outbound transformer: ' + e.message);
    throw e; 
  } 
})(inputs, outputs);
```

**Parent Topic:**[Supported Virtual Agent and Agent Chat features for custom chat integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/conversational-interfaces/virtual-agent/va-features-custom-chat-integrations.md)