Activate guided onboarding in Playbook content items
task brazil Updated Sep 10, 2026 1 min read activate-guided-onboarding-in-playbook-content-items.md
Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it.
Before you begin
Role required: admin
Procedure
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Navigate to All > Playbook Experience > Playbook Content Items.
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Select New Guided Onboarding Request.
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Select Edit.
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Select the Active check box.
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Select Update.
34 lines · 1.1 KB
--- title: Activate guided onboarding in Playbook content items description: Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Set up predefined Playbooks for Portals, Playbooks for Portals, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management] --- # Activate guided onboarding in Playbook content items Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it. ## Before you begin Role required: admin ## Procedure 1. Navigate to **All** > **Playbook Experience** > **Playbook Content Items**. 2. Select **New Guided Onboarding Request**. 3. Select **Edit**. 4. Select the **Active** check box. 5. Select **Update**.
| title | Activate guided onboarding in Playbook content items |
| description | Activate guided onboarding in playbook content items and verify that the new content item launches the playbook record generator that is associated with it. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/activate-guided-onboarding-in-playbook-content-items.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Set up predefined Playbooks for PortalsPlaybooks for PortalsPlaybooks in Customer Service ManagementAgent toolsOrganize agent workspacesConfigureCustomer Service Management |