Platform Analytics Solutions for Self-Service Analytics for Customer Service

---
title: Platform Analytics Solutions for Self-Service Analytics for Customer Service
description: Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-content-pack.html
release: brazil
product: Analytics and Reporting Solutions for Customer Service
classification: analytics-and-reporting-solutions-for-customer-service
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Analytics and reporting, Customer Service Management]
---

# Platform Analytics Solutions for Self-Service Analytics for Customer Service

Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.

The following roles and tasks are associated with this Solution:

-   ServiceNow AI Platform administrator \(admin\): Install and activate this Platform Analytics Solution and make any necessary changes to system properties.
-   Performance Analytics administrator \(pa\_admin\): Review the indicators, breakdowns, widgets, and dashboards. Set up and start data collection. Share the dashboards with appropriate stakeholders.
-   Customer service manager \(sn\_customerservice\_manager\): Use the Self-Service Analytics dashboard to view case metrics to understand the current performance of self-service at your organization.

**Related topics**  


[Configure the Platform Analytics Solution for Self-Service Analytics for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/ssa-solution-config.md)

[Self-Service Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/self-service-analytics.md)