Analyze skills for your teams in Workforce Optimization for Customer Service

---
title: Analyze skills for your teams in Workforce Optimization for Customer Service
description: Add skills to groups and view skill assignments for your teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/analyze-skill-usage-teams-configurable-wfo-cs.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Channel Management, Channel Management, Workforce Optimization for Customer Service, Agent management, Use, Customer Service Management]
---

# Analyze skills for your teams in Workforce Optimization for Customer Service

Add skills to groups and view skill assignments for your teams.

## Before you begin

Role required: skill\_admin

## Procedure

1.  Navigate to **Workspaces** > **Manager Workspace**.

2.  Click the Teams icon \(\[Omitted image "teams-new.png"\] Alt text: Teams icon.\).

3.  Select a team for which you want to analyze skills.

4.  Add a skill to the team.

    1.  In the **Skills** tab, click **New**.
    2.  Select a skill in the **Skill** field.
    3.  In the **Skill level** field, select a level for the selected skill.
    4.  In the **Inherited from** field, select the skill from which this skill is inherited.
    5.  Click **Save**.
    You can click on a skill to analyze skill data such as the number of users or tasks with that skill, the overall skill coverage, and how many experts you currently have with that skill.


**Parent Topic:**[Channel Management in Workforce Optimization for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configurable-channels-wfo-cs.md)