Approve or change registration requests from the Business Portal

task brazil Updated Sep 10, 2026 1 min read approve-request-from-business-portal.md

Raw file servicenow.com

Users with the snc_external role can view and approve requests and change requests from the business portal.

Before you begin

Role required: snc_external

About this task

A request or change request may require approval from another employee within the same organization.

Procedure

Navigate to the business portal header,
Select Notification > View all notifications.
Select a record in the Approvals section of the Notifications page.

The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.
Click a requested item at the bottom of the Request form to view the details in a pop-up window.
Select Approve.

The system makes the following updates:
- The record status is set to Approved.
- The record status is displayed after the record number in the Related Records widget on the Case form.
- The record status is added to the Case form.
  - If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the Additional comments field.
  - For other approvers, the change in status is added to the Work notes field.
- The approval record is updated in the Approval table.

53 lines · 2.1 KB Wrap lines

---
title: Approve or change registration requests from the Business Portal
description: Users with the snc\_external role can view and approve requests and change requests from the business portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/approve-request-from-business-portal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# Approve or change registration requests from the Business Portal

Users with the snc\_external role can view and approve requests and change requests from the business portal.

## Before you begin

Role required: snc\_external

## About this task

A request or change request may require approval from another employee within the same organization.

## Procedure

1. Navigate to the business portal header,

2. Select **Notification** &gt; **View all notifications**.

3. Select a record in the Approvals section of the Notifications page.

The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.

4. Click a requested item at the bottom of the Request form to view the details in a pop-up window.

5. Select **Approve**.

The system makes the following updates:

- The record status is set to **Approved**.
- The record status is displayed after the record number in the Related Records widget on the Case form.
- The record status is added to the Case form.
- If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the **Additional comments** field.
- For other approvers, the change in status is added to the **Work notes** field.
- The approval record is updated in the Approval table.

**Related topics**

[View cases and case tasks from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/view-related-records-from-business-portal.md)