Associate a group to a business location

task brazil Updated Sep 10, 2026 1 min read associate-a-group-to-a-business-location-so.md

Associate a group with the desired business location by establishing a one-to-many (1:M) relationship. This association helps you assign cases directly to the appropriate assignment groups.

Before you begin

Note: A group can only be associated with a single business location, but a business location can have multiple groups.

Role required: admin

Procedure

Navigate to All > Customer Service > Service Organizations > Business Locations > Internal/ External Business Locations.
Select the internal or external business location from the list that you want to associate an assignment group to. 
In the Assignment Groups related list, select New.

On the Organization Assignment Group form, fill in the fields.

Field	Description
Service organization	Auto-populated with the name of the business location to which you’re adding an assignment group.
Assignment group	Name of the assignment group that is to be added.

Select Submit.

What to do next

Add group members to a business location. For more information, see Add group members to a business location.

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---
title: Associate a group to a business location
description: Associate a group with the desired business location by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/associate-a-group-to-a-business-location-so.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up assignment groups, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Associate a group to a business location

Associate a group with the desired business location by establishing a one-to-many \(1:M\) relationship. This association helps you assign cases directly to the appropriate assignment groups.

## Before you begin

**Note:** A group can only be associated with a single business location, but a business location can have multiple groups.

Role required: admin

## Procedure

1. Navigate to **All** &gt; **Customer Service** &gt; **Service Organizations** &gt; **Business Locations** &gt; **Internal/ External Business Locations**.

2. Select the internal or external business location from the list that you want to associate an assignment group to.

3. In the Assignment Groups related list, select **New**.

4. On the Organization Assignment Group form, fill in the fields.

|Field|Description|
|-----|-----------|
|Service organization|Auto-populated with the name of the business location to which you’re adding an assignment group.|
|Assignment group|Name of the assignment group that is to be added.|

5. Select **Submit**.

## What to do next

Add group members to a business location. For more information, see [Add group members to a business location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/add-group-members-to-a-business-location-so.md).