Associate guidances for different failure codes

task brazil Updated Sep 10, 2026 1 min read associate-guidances-for-different-failure-codes.md

Raw file servicenow.com

Associate guidances to paths with different failure code conditions.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

About this task

[Omitted image "ex-associate-guidances-failure-codes.png"] Alt text: Failure code nodes

Procedure

Associate a guidance to the 200 path.
1. Select Add node in the 200 path.
2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
  
  A guidance is an outcome of a decision tree.
3. In the Node name field, enter Reassign this case.
4. In the Guidance field, select the Reassign case guidance.
5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon ([Omitted image "icon-link-input.png"] Alt text: Link input icon) next to the field and selecting a guidance input from the list.
6. Select Save and close.
Associate a guidance to the 300 path.
1. Select Add node in the 300 path.
2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
  
  A guidance is an outcome of a decision tree.
3. In the Node name field, enter Create a work order.
4. In the Guidance field, select the Create work order guidance.
5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon ([Omitted image "icon-link-input.png"] Alt text: Link input icon) next to the field and selecting a guidance input from the list.
6. Select Save and close.
Associate a guidance to the 500 path.
1. Select Add node in the 500 path.
2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.
  
  A guidance is an outcome of a decision tree.
3. In the Node name field, enter Assign an IT technician.
4. In the Guidance field, select the Assign IT technician guidance.
5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon ([Omitted image "icon-link-input.png"] Alt text: Link input icon) next to the field and selecting a guidance input from the list.
6. Select Save and close.

Result

[Omitted image "ex-failure-code-guidances-result.png"] Alt text: Failure code nodes displaying a process flowchart that involves asking for failure codes and branching into three distinct paths based on the code provided.

80 lines · 3.0 KB Wrap lines

---
title: Associate guidances for different failure codes
description: Associate guidances to paths with different failure code conditions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/associate-guidances-for-different-failure-codes.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Example configuration of a decision tree, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Associate guidances for different failure codes

Associate guidances to paths with different failure code conditions.

## Before you begin

Role required: admin, sn\_gd\_core.decision\_tree\_author

## About this task

\[Omitted image "ex-associate-guidances-failure-codes.png"\] Alt text: Failure code nodes

## Procedure

1.  Associate a guidance to the 200 path.

    1.  Select **Add node** in the 200 path.

    2.  In the pop-up window, select **Propose a guidance as an outcome** to configure a guidance node.

        A guidance is an outcome of a decision tree.

    3.  In the **Node name** field, enter `Reassign this case`.

    4.  In the **Guidance** field, select the Reassign case guidance.

    5.  In the **Set more field inputs to show to users** section, map inputs by selecting the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) next to the field and selecting a guidance input from the list.

    6.  Select **Save and close**.

2.  Associate a guidance to the 300 path.

    1.  Select **Add node** in the 300 path.

    2.  In the pop-up window, select **Propose a guidance as an outcome** to configure a guidance node.

        A guidance is an outcome of a decision tree.

    3.  In the **Node name** field, enter `Create a work order`.

    4.  In the **Guidance** field, select the Create work order guidance.

    5.  In the **Set more field inputs to show to users** section, map inputs by selecting the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) next to the field and selecting a guidance input from the list.

    6.  Select **Save and close**.

3.  Associate a guidance to the 500 path.

    1.  Select **Add node** in the 500 path.

    2.  In the pop-up window, select **Propose a guidance as an outcome** to configure a guidance node.

        A guidance is an outcome of a decision tree.

    3.  In the **Node name** field, enter `Assign an IT technician`.

    4.  In the **Guidance** field, select the Assign IT technician guidance.

    5.  In the **Set more field inputs to show to users** section, map inputs by selecting the Link input icon \(\[Omitted image "icon-link-input.png"\] Alt text: Link input icon\) next to the field and selecting a guidance input from the list.

    6.  Select **Save and close**.


## Result

\[Omitted image "ex-failure-code-guidances-result.png"\] Alt text: Failure code nodes displaying a process flowchart that involves asking for failure codes and branching into three distinct paths based on the code provided.