Associate service offerings with sold products

task brazil Updated Sep 10, 2026 1 min read asssociate-service-offering-sold-prod.md
Raw file servicenow.com

Associate a service offering with a sold product giving customer service agents visibility into sold products and their service offerings.

Before you begin

Role required: sn_customerservice_manager or admin

Ensure that the Customer Service with Service Portfolio Management (SPM) plugin (com.snc.csm_spm) is installed.

Procedure

  1. Navigate to All > Customer Service > Products > Sold Products.

  2. Select the desired record where you want to associate service offerings.

  3. In the Service Offering field, select an existing service offering.

    Note: The Service Offering field may not appear by default in the user interface. If this happens, add Service Offering field using the form layout.

  4. Select Update.

Related topics

Create a service offering

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