Computer Telephone demo integration with tasks
concept brazil Updated Sep 10, 2026 1 min read c_CTIIntegrationWithTasks.md
The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform.
A workflow can be implemented to operate on the Incident table.
Note: The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin.
Incoming or outgoing calls are logged in the Phone Log [sn_openframe_phone_log] table. The call logs also appear in the activity history of the task.
23 lines · 1.0 KB
--- title: Computer Telephone demo integration with tasks description: The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/c\_CTIIntegrationWithTasks.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [CTI demo implementation, Integrating with Computer Telephony Integration \(CTI\), Integrate, Customer Service Management] --- # Computer Telephone demo integration with tasks The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform. A workflow can be implemented to operate on the Incident table. **Note:** The Call Center for Incident Management workflow, a demo workflow, is available with the Customer Service CTI Demo Data plugin. Incoming or outgoing calls are logged in the Phone Log \[sn\_openframe\_phone\_log\] table. The call logs also appear in the activity history of the task.
| title | Computer Telephone demo integration with tasks |
| description | The CTI Softphone component can be integrated with other task entities on the ServiceNow AI Platform. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/c\_CTIIntegrationWithTasks.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | CTI demo implementationIntegrating with Computer Telephony Integration \(CTI\)IntegrateCustomer Service Management |