Contact relationships
You can add a contact from one account to another account by using a contact relationship in the Customer Service Management (CSM) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with.
Overview of contact relationship
A contact is a user who serves as an employee of an account. To associate a contact with additional accounts, contact relationships are used. These contact relationships enable a contact with the customer role or customer administrator role to manage the account that you established a contact relationship with. These contacts can view the information and perform actions on behalf of the accounts, such as creating or updating cases from the customer portal.
Related topics
Configuring a contact relationship
--- title: Contact relationships description: You can add a contact from one account to another account by using a contact relationship in the Customer Service Management \(CSM\) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/c\_ContactRelationships.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Create customer relationships, Configure accounts and contacts, Customer data, Set up your environment, Configure, Customer Service Management] --- # Contact relationships You can add a contact from one account to another account by using a contact relationship in the Customer Service Management \(CSM\) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with. ## Overview of contact relationship A contact is a user who serves as an employee of an account. To associate a contact with additional accounts, contact relationships are used. These contact relationships enable a contact with the customer role or customer administrator role to manage the account that you established a contact relationship with. These contacts can view the information and perform actions on behalf of the accounts, such as creating or updating cases from the customer portal. **Related topics** [Configuring a contact relationship](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configuring-contact-relationship.md) [Create a contact relationship for an account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/t_CreateAContactRelationship.md) [Contact Relationship form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-contact-relationship-form.md)
| title | Contact relationships |
| description | You can add a contact from one account to another account by using a contact relationship in the Customer Service Management \(CSM\) application. By using contact relationships, you can perform actions on behalf of the accounts that you established a contact relationship with. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/c\_ContactRelationships.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Create customer relationshipsConfigure accounts and contactsCustomer dataSet up your environmentConfigureCustomer Service Management |