Customer contact self-registration

concept brazil Updated Sep 10, 2026 1 min read c_PortalSelfRegistration.md

The self-registration feature enables new customer contacts to submit registration requests through the customer portal.

If an account has multiple customer administrators, they all receive the registration request, but only one approval is necessary.

The request is either accepted or rejected. If accepted, a new account is created, and the customer contact gets an email with a user ID and a temporary password. When logging in to the portal for the first time, the customer contact needs to change the temporary password. If rejected, the customer contact gets an email notification.

Note: If a request is submitted with an incorrect registration code, a notification message appears Invalid Registration Code.

[Omitted image "customer-self-registration.png"] Alt text: A self-registration form with various fields for customer contact information.

The administrator creates a unique registration code for each account and stores it in the Registration Code field on the Account form. After the code is created, customer administrators can distribute the code to customers as needed.

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---
title: Customer contact self-registration
description: The self-registration feature enables new customer contacts to submit registration requests through the customer portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/c\_PortalSelfRegistration.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Customer Service Portal, Customer communication, Use, Customer Service Management]
---

# Customer contact self-registration

The self-registration feature enables new customer contacts to submit registration requests through the customer portal.

A customer contact can submit a registration request using a valid registration code. The request is then sent to the customer administrator of that account for approval. For details, see [Approve a change request, or registration request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/approve-request-from-cust-portal.md).

If an account has multiple customer administrators, they all receive the registration request, but only one approval is necessary.

**Note:** If a request is submitted with an incorrect registration code, a notification message appears `Invalid Registration Code`.

\[Omitted image "customer-self-registration.png"\] Alt text: A self-registration form with various fields for customer contact information.

The administrator creates a unique registration code for each account and stores it in the **Registration Code** field on the Account form. After the code is created, customer administrators can distribute the code to customers as needed.

**Related topics**

[Example: The default self-service Password Reset process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-security/c_SelfServicePasswordReset.md)