Case line characteristic form

reference brazil Updated Sep 10, 2026 1 min read case-line-characteristics-form.md

The case line characteristic form displays details about the product offering included in a case line item.

Field	Description
Number	The automatically generated record number. The prefix for numbers from the Case Line Characteristics table is CSLC.
Case line	The case line item that this characteristic belongs to. This field is a reference to the Case Line table.
Characteristic	This field is a reference to the Characteristic table [sn_prd_pm_characteristic].
Characteristic option	This field is a reference to the Characteristic Option table [sn_prd_pm_characteristic_option].
Characteristic value	The value of a characteristic.

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---
title: Case line characteristic form
description: The case line characteristic form displays details about the product offering included in a case line item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/case-line-characteristics-form.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Service forms, Reference, Customer Service Management]
---

# Case line characteristic form

The case line characteristic form displays details about the product offering included in a case line item.

|Field|Description|
|-----|-----------|
|Number|The automatically generated record number. The prefix for numbers from the Case Line Characteristics table is **CSLC**.|
|Case line|The case line item that this characteristic belongs to. This field is a reference to the Case Line table.|
|Characteristic|This field is a reference to the Characteristic table \[sn\_prd\_pm\_characteristic\].|
|Characteristic option|This field is a reference to the Characteristic Option table \[sn\_prd\_pm\_characteristic\_option\].|
|Characteristic value|The value of a characteristic.|