Clone a task plan template
Clone an existing task plan template to create a new template that includes the items, conditions, and hierarchy of the original template.
Before you begin
Role required: sn_task_plan.admin or sn_task_plan.creator role
About this task
When you clone a task plan template, the system creates a new template with a unique record number, sets it to Draft status and active state, adds it to the task plan template list, and opens it in a new tab.
The cloned template includes the following:
- The template items, including the item hierarchy.
- Template item attachments.
- Template item conditions.
- Child Template Items related list.
- Affected service organizations.
- Document references.
Note: The Clone button is disabled if more than one task plan template is selected.
Procedure
-
Navigate to one of the following lists.
- All > Task Plan Templates > Draft Task Plan Templates
- All > Task Plan Templates > Published Task Plan Templates
- All > Task Plan Templates > All Task Plan Templates
-
Select a task plan template by selecting the check box next to the record number.
-
Select Clone from the Edit menu.
The system creates a copy of the selected task plan template and opens the cloned template in a new tab.
---
title: Clone a task plan template
description: Clone an existing task plan template to create a new template that includes the items, conditions, and hierarchy of the original template.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/clone-task-plan-template.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Task Plan Templates, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Clone a task plan template
Clone an existing task plan template to create a new template that includes the items, conditions, and hierarchy of the original template.
## Before you begin
Role required: sn\_task\_plan.admin or sn\_task\_plan.creator role
## About this task
When you clone a task plan template, the system creates a new template with a unique record number, sets it to Draft status and active state, adds it to the task plan template list, and opens it in a new tab.
The cloned template includes the following:
- The template items, including the item hierarchy.
- Template item attachments.
- Template item conditions.
- Child Template Items related list.
- Affected service organizations.
- Document references.
**Note:** The Clone button is disabled if more than one task plan template is selected.
## Procedure
1. Navigate to one of the following lists.
- **All** > **Task Plan Templates** > **Draft Task Plan Templates**
- **All** > **Task Plan Templates** > **Published Task Plan Templates**
- **All** > **Task Plan Templates** > **All Task Plan Templates**
2. Select a task plan template by selecting the check box next to the record number.
3. Select **Clone** from the Edit menu.
The system creates a copy of the selected task plan template and opens the cloned template in a new tab.
| title | Clone a task plan template |
| description | Clone an existing task plan template to create a new template that includes the items, conditions, and hierarchy of the original template. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/clone-task-plan-template.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Task Plan TemplatesCase managementOrganize agent workspacesConfigureCustomer Service Management |