Activate Communities plugins

---
title: Activate Communities plugins
description: Activate the Customer Communities plugin to use the Communities application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/activate-communities.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuring communities, Communities, Customer Service Management]
---

# Activate Communities plugins

Activate the Customer Communities plugin to use the Communities application.

## Before you begin

Role required: sn\_communities.admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

Communities is available for customers who are:

-   Licensed for the Customer Service Management application.
-   Licensed for HR Service Delivery.

To activate Communities, activate the Customer Communities plugin \(com.sn\_customer\_communities\). This plugin is not active by default.

When you activate the Customer Communities plugin, the following plugins automatically activate:

-   External User Registration plugin \(com.sn\_external\_user\_register\)
-   Communities plugin \(com.sn\_communities\)
-   Gamification plugin \(com.snc.gamification\)
-   Subscriptions and Activity Feed Framework plugin \(com.snc.activity\_subscriptions\)

To activate Communities demo data, activate the Communities Demo Data plugin \(com.sn\_communities\_demo\).

To activate the Communities dashboard, activate the Performance Analytics — Content Pack — Communities plugin \(com.snc.pa.communities\).

## Procedure

1.  Navigate to **All** > **System Definition** > **Plugins**.

2.  Search for the plugin com.sn\_communities.

3.  Click **Install**.

4.  Click **Activate** on the Activate Plugin pop-up window.


**Parent Topic:**[Configuring communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/configure-communities.md)

**Related topics**  


[Community content types]()

[Community feedback types]()

[Community access types]()

[Platform Analytics Solutions for Communities]()

[Migrate Social Q&A data to Communities]()

[View community logs]()

[View community feedback and bookmarks tables]()

[Create a case from a discussion]()

[Enable knowledge harvesting]()

[Community setup guide for admins]()

[Configure community content types]()

[Configure video sources for a community]()

[Configure community forums]()

[Forum and user permissions management]()

[Configure the community profile]()

[Create community Terms and Conditions]()

[Enable users to self-register to a community]()

[Moderate a community]()

[Administer gamification]()

[Community Service Portal]()