Configure content types for a forum

task brazil Updated Sep 10, 2026 1 min read add-content-type-to-forum.md

Define which types of content to use in a particular forum and associate a workflow so that content is reviewed before becoming visible to other community users.

Before you begin

Role required: sn_communities.forum_admin

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Procedure

Navigate to All > Community > Administration > Forums.
Click a forum.
In the Content Types related list, click New.
In the Content Types list, select a Content Type.
Select an Approval Flow.

If you signed up before the Zurich release you will see two fields, Approval Flow and Approval Workflow. You are recommended to set only one of them. The Approval Flow field setting takes precedence if both are set.
Click Submit.

Result

The selected content type is added to the Content Types related list in the forum. The following secondary content types are automatically added when creating a primary content type.

Primary content type	Secondary content type
Question	Answer
Blog, Document, Event, Video	Comment

Parent Topic:Configure community forums

55 lines · 2.3 KB Wrap lines

---
title: Configure content types for a forum
description: Define which types of content to use in a particular forum and associate a workflow so that content is reviewed before becoming visible to other community users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/add-content-type-to-forum.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure community forums, Configuring communities, Communities, Customer Service Management]
---

# Configure content types for a forum

Define which types of content to use in a particular forum and associate a workflow so that content is reviewed before becoming visible to other community users.

## Before you begin

Role required: sn\_communities.forum\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1. Navigate to **All** &gt; **Community** &gt; **Administration** &gt; **Forums**.

2. Click a forum.

3. In the **Content Types** related list, click **New**.

4. In the Content Types list, select a **Content Type**.

5. Select an **Approval Flow**.

If you signed up before the Zurich release you will see two fields, **Approval Flow** and **Approval Workflow**. You are recommended to set only one of them. The **Approval Flow** field setting takes precedence if both are set.

6. Click **Submit**.

## Result

The selected content type is added to the **Content Types** related list in the forum. The following secondary content types are automatically added when creating a primary content type.

|Primary content type|Secondary content type|
|--------------------|----------------------|
|Question|Answer|
|Blog, Document, Event, Video|Comment|

**Parent Topic:**[Configure community forums](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/configure-forums-topics.md)