Communities dashboard
The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Access the dashboard by navigating to All > Platform Analytics > Dashboards. On the dashboard page, search Communities Dashboard.
[Omitted image "dashboard-overview.jpg"] Alt text: Overview tab of the Communities Dashboard displaying activity reports in line graphs, trend lines, and pie charts.
[Omitted image "dashboard-content.jpg"] Alt text: Content tab of the Communities Dashboard displaying monthly trend lines that are related to the new content and a bar graph of total content views.
[Omitted image "dashboard-forum.jpg"] Alt text: Forum tab of the Communities Dashboard displaying a list of KPIs and their details, like the number of views.
[Omitted image "dashboard-topic.jpg"] Alt text: Topic tab of the Communities Dashboard displaying a list of KPIs and their details, like social activities per content, new content, and views per content.
[Omitted image "dashboard-admin.jpg"] Alt text: Admin tab of the Communities Dashboard displaying trend lines that are based on the number of posts moved and the content featured per month.
End user and roles
| End user | Required role |
|---|---|
| Community moderator | sn_communities.community_moderator |
| Moderation administrator | sn_communities.moderation_admin |
| Community administrator | sn_communities.admin |
| Forum administrator | sn_communities.forum_admin |
| Forum moderator | sn_communities.forum_moderator |
| Content creator | pa_viewer, pa_admin |
Indicators
The Communities dashboard presents the following key performance indicators:
-
# of members
Total number of members.
-
# of Questions
Number of questions created in the last 30 days.
-
% Marked as Solved
Number of questions created in the last 30 days, which are marked as solved.
-
% Not Answered
Number of questions created in the last 30 days, which were not answered.
-
# of Blogs, Documents, and Video
Number of blogs, documents, and videos created in the last 30 days.
-
Non-question content
Number of blogs, videos, and documents posted.
-
% With activity
Percentage of primary or secondary community content with at least one response or feedback.
-
Avg. # of social activities per content
Average number of activities (mark as helpful, upvote, comments, and replies) on any active primary or secondary community content.
-
# of contributors
Number of contributors.
-
New content this month
Number of new content posts in the last 30 days.
-
Avg. # of views per content
Average number of views of the content.
-
Avg. # of comments per content
Average number of comments of the content.
-
# of featured content
Number of content posts that have been featured.
-
# of Content moved from activities
Number of content posts moved from activities.
-
# of Content moved to activities
Number of content posts moved to activities.
Breakdowns
The following breakdowns apply to the indicators on the dashboard:
- Communities Content Type
- Communities Forum
- Communities Topic
Data visualizations
The dashboards include the following visualizations:
|
Title |
Type |
Description |
|---|---|---|
|
Community Activity |
Column |
View the number of new community members and total of sessions on the community per month. |
|
New Content by Month |
Column |
View the number of new content posts per month. |
|
Top 3 Forums by Social Activity |
Pie |
View forums that have received responses from other members. Social activity is any response (answer, comment, blog, video, or document) to a topic added by a user other than the user that originally posted the content. |
|
Top 3 Topics by Social Activity |
Pie |
View topics that have received responses from other members. |
|
New Content by Month |
Single Score |
View the amount of new content, forums, or topics created per month. For any chart, you can focus on the most popular content types, forums, or topics by selecting a Breakdown. |
|
Total Content Views |
Column |
View the number of views for each content type per month. |
|
Forum KPIs |
Single Score |
View different indicators for the forums. |
|
Topic KPIs |
Single Score |
View different indicators for the topics. |
|
Number of Contents Moved |
Single Score |
View the number of content posts that have been moved by community administrators and community moderators per month. |
|
Featured Content |
Single Score |
View the number of posts featured by different users per month. |
---
title: Communities dashboard
description: The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/communities-dashboard.html
release: brazil
product: Communities
classification: communities
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Platform Analytics Solutions for Communities, Configuring communities, Communities, Customer Service Management]
---
# Communities dashboard
The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin.
**Important:**
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.
Access the dashboard by navigating to **All** > **Platform Analytics** > **Dashboards**. On the dashboard page, search Communities Dashboard.
\[Omitted image "dashboard-overview.jpg"\] Alt text: Overview tab of the Communities Dashboard displaying activity reports in line graphs, trend lines, and pie charts.
\[Omitted image "dashboard-content.jpg"\] Alt text: Content tab of the Communities Dashboard displaying monthly trend lines that are related to the new content and a bar graph of total content views.
\[Omitted image "dashboard-forum.jpg"\] Alt text: Forum tab of the Communities Dashboard displaying a list of KPIs and their details, like the number of views.
\[Omitted image "dashboard-topic.jpg"\] Alt text: Topic tab of the Communities Dashboard displaying a list of KPIs and their details, like social activities per content, new content, and views per content.
\[Omitted image "dashboard-admin.jpg"\] Alt text: Admin tab of the Communities Dashboard displaying trend lines that are based on the number of posts moved and the content featured per month.
## End user and roles
|End user|Required role|
|--------|-------------|
|Community moderator|sn\_communities.community\_moderator|
|Moderation administrator|sn\_communities.moderation\_admin|
|Community administrator|sn\_communities.admin|
|Forum administrator|sn\_communities.forum\_admin|
|Forum moderator|sn\_communities.forum\_moderator|
|Content creator|pa\_viewer, pa\_admin|
## Indicators
The Communities dashboard presents the following key performance indicators:
- **\# of members**
Total number of members.
- **\# of Questions**
Number of questions created in the last 30 days.
- **% Marked as Solved**
Number of questions created in the last 30 days, which are marked as solved.
- **% Not Answered**
Number of questions created in the last 30 days, which were not answered.
- **\# of Blogs, Documents, and Video**
Number of blogs, documents, and videos created in the last 30 days.
- **Non-question content**
Number of blogs, videos, and documents posted.
- **% With activity**
Percentage of primary or secondary community content with at least one response or feedback.
- **Avg. \# of social activities per content**
Average number of activities \(mark as helpful, upvote, comments, and replies\) on any active primary or secondary community content.
- **\# of contributors**
Number of contributors.
- **New content this month**
Number of new content posts in the last 30 days.
- **Avg. \# of views per content**
Average number of views of the content.
- **Avg. \# of comments per content**
Average number of comments of the content.
- **\# of featured content**
Number of content posts that have been featured.
- **\# of Content moved from activities**
Number of content posts moved from activities.
- **\# of Content moved to activities**
Number of content posts moved to activities.
## Breakdowns
The following breakdowns apply to the indicators on the dashboard:
- Communities Content Type
- Communities Forum
- Communities Topic
## Data visualizations
The dashboards include the following visualizations:
<table id="table_xvt_hl4_2fb"><thead><tr><th>
Title
</th><th>
Type
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Community Activity
</td><td>
Column
</td><td>
View the number of new community members and total of sessions on the community per month.
</td></tr><tr><td>
New Content by Month
</td><td>
Column
</td><td>
View the number of new content posts per month.
</td></tr><tr><td>
Top 3 Forums by Social Activity
</td><td>
Pie
</td><td>
View forums that have received responses from other members. Social activity is any response \(answer, comment, blog, video, or document\) to a topic added by a user other than the user that originally posted the content.
</td></tr><tr><td>
Top 3 Topics by Social Activity
</td><td>
Pie
</td><td>
View topics that have received responses from other members.
</td></tr><tr><td>
New Content by Month
</td><td>
Single Score
</td><td>
View the amount of new content, forums, or topics created per month. For any chart, you can focus on the most popular content types, forums, or topics by selecting a **Breakdown**.
</td></tr><tr><td>
Total Content Views
</td><td>
Column
</td><td>
View the number of views for each content type per month.
</td></tr><tr><td>
Forum KPIs
</td><td>
Single Score
</td><td>
View different indicators for the forums.
</td></tr><tr><td>
Topic KPIs
</td><td>
Single Score
</td><td>
View different indicators for the topics.
</td></tr><tr><td>
Number of Contents Moved
</td><td>
Single Score
</td><td>
View the number of content posts that have been moved by community administrators and community moderators per month.
</td></tr><tr><td>
Featured Content
</td><td>
Single Score
</td><td>
View the number of posts featured by different users per month.
</td></tr></tbody>
</table>**Parent Topic:**[Platform Analytics Solutions for Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/communities-content-pack.md)
| title | Communities dashboard |
| description | The Communities dashboard displays up-to-date status on community usage, membership, content type and activity, and trends by forum, topic, and admin. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/communities/communities-dashboard.html |
| release | brazil |
| product | Communities |
| classification | communities |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Platform Analytics Solutions for CommunitiesConfiguring communitiesCommunitiesCustomer Service Management |