Configure general moderation settings

---
title: Configure general moderation settings
description: Configure when to moderate content for users and user groups.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/configure-general-settings-moderation.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Configure general moderation settings

Configure when to moderate content for users and user groups.

## Before you begin

Role required: sn\_communities.admin, or sn\_communities.moderation\_admin

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1.  Navigate to **All** > **Community** > **Moderation** > **Moderation Settings**.

2.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Users Never Moderated|Content is never moderated for these users.|
    |Users Always Moderated|Content is always moderated for these users.|
    |User Groups Never Moderated|Content is never moderated for these user groups.|
    |User Groups Always Moderated|Content is always moderated for these user groups.|
    |Hide content if user violates settings|Check box to hide content written by a user until a moderator approves it.|

3.  Click **Update**.


**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/moderate-communities.md)