Enable users to self-register to a community
concept brazil Updated Sep 10, 2026 1 min read configure-registration.md
Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Community administrators perform the following tasks to configure external user registration.
- Configure the external user registration properties.
- Configure moderation filters to enter banned words for the user name.
- Configure the required strength for passwords.
- Create an email template and content. The email template that you can change is communities.ext.regn.confirm.
- If not already configured, create community terms and conditions that each community user must review and accept. Communities delivers preconfigured Terms and Conditions that you can modify according to your needs.
- To enable external users to update their time zone when registering, add ACLs to external users in the User table [sys_user].
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--- title: Enable users to self-register to a community description: Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/configure-registration.html release: brazil product: Communities classification: communities topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring communities, Communities, Customer Service Management] --- # Enable users to self-register to a community Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions. **Important:** Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Community administrators perform the following tasks to configure external user registration. - Configure the [external user registration properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/communities-properties.md). - [Configure moderation filters](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/configure-moderation-filters.md) to enter banned words for the user name. - [Configure the required strength for passwords](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/config-pwd-strength-rqmts.md). - [Create an email template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/t_CreateAnEmailTemplate.md) and content. The email template that you can change is **communities.ext.regn.confirm**. - If not already configured, [create community terms and conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/create-terms-conditions.md) that each community user must review and accept. Communities delivers preconfigured Terms and Conditions that you can modify according to your needs. - To enable external users to update their time zone when registering, add ACLs to external users in the User table \[sys\_user\].
| title | Enable users to self-register to a community |
| description | Once users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/communities/configure-registration.html |
| release | brazil |
| product | Communities |
| classification | communities |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring communitiesCommunitiesCustomer Service Management |