Harvest knowledge from a community

---
title: Harvest knowledge from a community
description: Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/create-knowledge-from-communities.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Moderate a community, Configuring communities, Communities, Customer Service Management]
---

# Harvest knowledge from a community

Harvest knowledge from a community and create structured knowledge articles from unstructured discussions around a question.

## Before you begin

Role required: sn\_communities.knowledge\_harvester, sn\_communities.admin, or sn\_communities.moderation\_admin

Knowledge harvesting must be enabled.

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## About this task

You can only harvest solved questions with accepted solutions into a knowledge article.

## Procedure

1.  From the Communities homepage, perform one of the following actions.

    -   Go to the Content List.
    -   Click a forum.
    -   Search for a discussion thread \(Question and Answer\).
2.  Click **Question State** > **Solved** to filter for all discussions that can be converted into knowledge articles.

3.  Click a question.

4.  Click the **...** icon and then **Harvest Knowledge**.

5.  Fill in the fields on the Harvest Knowledge form.

    |Field|Description|
    |-----|-----------|
    |Short description|The original question is automatically entered in the **Short description** field. You can edit the short description, as required.|
    |Attachments|All attachments associated with the question and accepted solution are automatically added to the knowledge article. You can add and remove attachments.|
    |Text|The body of the original question and accepted solution is automatically entered in the **Text** field. You can edit the text, as required.|
    |Knowledge base|The knowledge base to which the knowledge article has been added. It is added by default based on the knowledge base associated to the forum from which article was harvested. If required, you can change the knowledge base.|
    |Category|The category of the knowledge article. It is entered by default based on the category associated to the topic from which the article was harvested. If required, you can change the category.|
    |Number|A KB \(Knowledge Base\) number is automatically assigned to the article. You cannot edit the **Number** field.|

6.  Perform one of the following actions.

<table id="choicetable_xkp_y35_4bb"><thead><tr><th align="left" id="d57377e238">

To

</th><th align="left" id="d57377e241">

Do this

</th></tr></thead><tbody><tr><td id="d57377e247">

**Publish**

</td><td>

Click **Publish** to initiate the workflow associated with the knowledge base. A link to the knowledge article is displayed on the community question from which it was harvested.

 A link to the community question and to the community profile of the person who answered the question is displayed in the knowledge article.

**Note:** You can only see the links if you are a logged-in community user and have been assigned the correct permissions in the forum.

</td></tr><tr><td id="d57377e267">

**Save**

</td><td>

Click **Save** to save the knowledge article as a draft. To publish the knowledge article at a later point in time, navigate to the platform UI and then **Knowledge** &gt; **Articles** &gt; **Unpublished**.

</td></tr><tr><td id="d57377e291">

**Delete**

</td><td>

Click **Delete** to delete the knowledge article and all records associated with the KB number.

</td></tr></tbody>
</table>
**Parent Topic:**[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/moderate-communities.md)