Follow a community user
Manage your network by following other community users and tracking their activity in the community.
Before you begin
Role required: sn_communities.community_user
Important:
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
About this task
There are several ways of following users in the community.
Procedure
-
From the Communities homepage, perform one of the following actions.
- Click your profile name or photo.
- Click your profile name or photo and then the Network tab.
- Click another user's profile name or photo and then the Network tab.
-
Click Follow for every user you want to follow.
The state changes to Following. Your Activity Feed is updated with the activity those users have taken in the community.
-
Point to Following and click Unfollow to stop following a user.
Parent Topic:Use a community profile
---
title: Follow a community user
description: Manage your network by following other community users and tracking their activity in the community.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/follow-user.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use a community profile, Using communities, Communities, Customer Service Management]
---
# Follow a community user
Manage your network by following other community users and tracking their activity in the community.
## Before you begin
Role required: sn\_communities.community\_user
**Important:**
Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.
## About this task
There are several ways of following users in the community.
## Procedure
1. From the Communities homepage, perform one of the following actions.
- Click your profile name or photo.
- Click your profile name or photo and then the **Network** tab.
- Click another user's profile name or photo and then the **Network** tab.
2. Click **Follow** for every user you want to follow.
The state changes to **Following**. Your Activity Feed is updated with the activity those users have taken in the community.
3. Point to **Following** and click **Unfollow** to stop following a user.
**Parent Topic:**[Use a community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/community-profile.md)
| title | Follow a community user |
| description | Manage your network by following other community users and tracking their activity in the community. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/communities/follow-user.html |
| release | brazil |
| product | Communities |
| classification | communities |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Use a community profileUsing communitiesCommunitiesCustomer Service Management |