Award or remove points for a community user

task brazil Updated Sep 10, 2026 1 min read gamification-award-user-points.md

Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.

Before you begin

Role required: sn_gamification.moderator

Important:

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Procedure

Navigate to the Community homepage.
Go to Community > Leaderboard.
Click the name of the user on the leaderboard to open the user profile.
Click the profile overflow icon (...) and select Assign Points.
In the Assign Points pop-up window, enter the number of Points, a Reason for awarding the points, and select a Track.
1. To assign points, the points entered should be a positive value such as 100.
2. To remove points, the points entered should be a negative value such as 100.
The maximum number of points that can be awarded or removed at one time is 1000.
Click Assign Points.

An entry for the point assignment activity shows at the top of the Points list and the user's point total is updated.

Parent Topic:Moderate gamification

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---
title: Award or remove points for a community user
description: Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/communities/gamification-award-user-points.html
release: brazil
product: Communities
classification: communities
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Moderate gamification, Gamification, Using communities, Communities, Customer Service Management]
---

# Award or remove points for a community user

Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.

## Before you begin

Role required: sn\_gamification.moderator

**Important:**

Starting with the Brazil release, Communities is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Procedure

1. Navigate to the Community homepage.

2. Go to **Community** &gt; **Leaderboard**.

3. Click the name of the user on the leaderboard to open the user profile.

4. Click the profile overflow icon \(**...**\) and select **Assign Points**.

5. In the Assign Points pop-up window, enter the number of **Points**, a **Reason** for awarding the points, and select a **Track**.

1. To assign points, the points entered should be a positive value such as 100.

2. To remove points, the points entered should be a negative value such as 100.

The maximum number of points that can be awarded or removed at one time is 1000.

6. Click **Assign Points**.

An entry for the point assignment activity shows at the top of the Points list and the user's point total is updated.

**Parent Topic:**[Moderate gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/communities/communities-gamification-moderate.md)