Configure the Case list for B2B2C
task brazil Updated Sep 10, 2026 1 min read config-b2b2c-data-model-case-list.md
Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view.
Before you begin
Role required: admin
Procedure
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Navigate to Customer Service > Cases > All.
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Select View > Customer Self Service from the Additional Actions menu [Omitted image "icon-menu.png"] Alt text: additional action menu.
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Select the gear icon ([Omitted image "gear.png"] Alt text: Gear icon.).
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Select the Account, Contact, and Consumer fields in the Available column and move them to the Selected column.
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Select OK.
34 lines · 1.2 KB
--- title: Configure the Case list for B2B2C description: Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/config-b2b2c-data-model-case-list.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure customer data models for B2B2C, Data models, Set up your environment, Configure, Customer Service Management] --- # Configure the Case list for B2B2C Enable account consumers to view the **Account**, **Contact**, and **Consumer** fields for the customer self-service view. ## Before you begin Role required: admin ## Procedure 1. Navigate to **Customer Service** > **Cases** > **All**. 2. Select **View** > **Customer Self Service** from the Additional Actions menu \[Omitted image "icon-menu.png"\] Alt text: additional action menu. 3. Select the gear icon \(\[Omitted image "gear.png"\] Alt text: Gear icon.\). 4. Select the Account, Contact, and Consumer fields in the **Available** column and move them to the **Selected** column. 5. Select **OK**.
| title | Configure the Case list for B2B2C |
| description | Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/config-b2b2c-data-model-case-list.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure customer data models for B2B2CData modelsSet up your environmentConfigureCustomer Service Management |