Hide tabs in the contextual side panel

---
title: Hide tabs in the contextual side panel
description: Use the inlineTabExclusion UX page property to prevent tabs from appearing in the configurable side panel in CRM Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/config-csm-ws-side-panel-tabs.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Hide tabs in the contextual side panel

Use the **inlineTabExclusion** UX page property to prevent tabs from appearing in the configurable side panel in CRM Workspace.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, admin

## About this task

You can configure the **inlineTabExclusion** UX page property for specific tables. The following example shows the default value for this property.

```
[{
  "template": [
    "incident","sn_customerservice_case"
  ],
  "attachment": [
    "sn_customerservice_case"
  ]
}]
```

In the mapping for this property, the key represents the tab to be hidden and the value includes the list of tables for which the tab is hidden. In the above example:

-   The Response template tab is hidden for the Incident \[incident\] and Case \[sn\_customerservice\_case\] tables.
-   The Attachment tab is hidden for the Case \[sn\_customerservice\_case\] table.

## Procedure

1.  Navigate to **All** > **Now Experience Framework** > **Experiences**.

2.  Select the CRM Workspace experience.

3.  In the UX Page Properties related list, select **inlineTabExclusion**.

4.  Make the necessary changes to the **Value** field.

5.  Select **Update**.