Configuring business organizations serviced by a business organization

concept brazil Updated Sep 10, 2026 1 min read configuring-business-locations-serviced-by-a-business-location.md

You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business organizations (formerly business locations).

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Task	Description
Define the configuration type for customers or business locations	Define the configuration type for the business organization served to provide access to the location support agents.
Associate customers or business organizations to a service organization	Associate business organizations to service organizations using the organization customer criteria [service_organization_customer_criteria] table.

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---
title: Configuring business organizations serviced by a business organization
description: You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business organizations \(formerly business locations\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up inter-organization support, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Configuring business organizations serviced by a business organization

You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business organizations \(formerly business locations\).

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/renamed-entities.md).

<table id="table_lwc_szp_1cc"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Define the configuration type for customers or business locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/associate-customer-criteria-to-service-organization.md)

</td><td>

Define the configuration type for the business organization served to provide access to the location support agents.

</td></tr><tr><td>

[Associate customers or business organizations to a service organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/associate-customers-or-bus-loc-to-so.md)

</td><td>

Associate business organizations to service organizations using the organization customer criteria \[service\_organization\_customer\_criteria\] table.

</td></tr></tbody>
</table>