Add questions or instructions to a decision input

task brazil Updated Sep 10, 2026 1 min read create-decision-input.md

Create decision inputs for each decision node. Decision inputs appear in the form of questions in a workspace for service agents to answer.

Before you begin

Role required: admin, sn_gd_core.decision_tree_author

Create a decision path first. A decision node is automatically created with the same name as the decision path.

About this task

Decision nodes can have one or multiple questions with different answer types.

You can edit or extend existing decision trees in the Core UI but you can no longer create them. Use Decision Tree Builder to create new decision trees. For more information, see Configuring decision trees in Decision Tree Builder.

Procedure

Navigate to All > Guided Decisions > Decision Trees.
Select the decision tree from the list.
Select the start node or any decision node.
Select Create Input.
In the Type field, select the type of a decision input.

Note: In the Type field, you have access to many input types. Select only one of the recommended input types listed the following table.

Field	Description
Choice	A list of choicesChoice list specification: Type of choice list. You can create a choice list by clicking New in the Choices related list.
Date	Date in the format of YYYY-MM-DD
Date/time	Date and time in the format of YYYY-MM-DD HH:MM:SS
Decimal	A number with the decimal points
Integer	A number with no decimal points
Reference	Reference to a field from another table- Reference: Reference table for selecting a field. Reference qual condition: Condition to filter the search results. For example, the Caller field on the Incident table is a reference to the User [sys_user] table.
String	A line of textMaximum number of characters: Option to specify the length of the string
True/False	A check box field

6. In the **Label** field, enter a question or instruction for customers.

Select Submit.

What to do next

Determine the next node in a decision tree

129 lines · 3.3 KB Wrap lines

---
title: Add questions or instructions to a decision input
description: Create decision inputs for each decision node. Decision inputs appear in the form of questions in a workspace for service agents to answer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/create-decision-input.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Editing decision trees in Core UI, Configuring guidances and decision trees, Guided Decisions configuration, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Add questions or instructions to a decision input

Create decision inputs for each decision node. Decision inputs appear in the form of questions in a workspace for service agents to answer.

## Before you begin

Role required: admin, sn\_gd\_core.decision\_tree\_author

Create a decision path first. A decision node is automatically created with the same name as the decision path.

## About this task

Decision nodes can have one or multiple questions with different answer types.

You can edit or extend existing decision trees in the Core UI but you can no longer create them. Use Decision Tree Builder to create new decision trees. For more information, see [Configuring decision trees in Decision Tree Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/decision-trees-in-gdb.md).

## Procedure

1.  Navigate to **All** &gt; **Guided Decisions** &gt; **Decision Trees**.

2.  Select the decision tree from the list.

3.  Select the start node or any decision node.

4.  Select **Create Input**.

5.  In the **Type** field, select the type of a decision input.

    **Note:** In the **Type** field, you have access to many input types. Select only one of the recommended input types listed the following table.

<table id="table_ugg_fft_qwb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Choice

</td><td>

A list of choices**Choice list specification**: Type of choice list.

You can create a choice list by clicking **New** in the Choices related list.

</td></tr><tr><td>

Date

</td><td>

Date in the format of YYYY-MM-DD

</td></tr><tr><td>

Date/time

</td><td>

Date and time in the format of YYYY-MM-DD HH:MM:SS

</td></tr><tr><td>

Decimal

</td><td>

A number with the decimal points

</td></tr><tr><td>

Integer

</td><td>

A number with no decimal points

</td></tr><tr><td>

Reference

</td><td>

Reference to a field from another table-   **Reference**: Reference table for selecting a field.
-   **Reference qual condition**: Condition to filter the search results.
For example, the Caller field on the Incident table is a reference to the User \[sys\_user\] table.

</td></tr><tr><td>

String

</td><td>

A line of text**Maximum number of characters**: Option to specify the length of the string

</td></tr><tr><td>

True/False

</td><td>

A check box field

</td></tr></tbody>
</table>6.  In the **Label** field, enter a question or instruction for customers.

7.  Select **Submit**.


## What to do next

[Determine the next node in a decision tree](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-decision-paths.md)