Create a personal event for an agent or technician

---
title: Create a personal event for an agent or technician
description: Users with the agent schedule administrator role can create personal events that appear on an agent's personal calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/create-personal-event-for-agent.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configuring an agent calendar, Agent calendar, Schedules and sites, Use, Customer Service Management]
---

# Create a personal event for an agent or technician

Users with the agent schedule administrator role can create personal events that appear on an agent's personal calendar.

## Before you begin

Role required: agent\_schedule\_admin

## About this task

Agents and technicians typically add personal events to their own calendars.

## Procedure

1.  Navigate to **All** > **Agent Schedule** > **Agent Personal Events**.

2.  Select the personal schedule for the desired agent.

3.  In the **Schedule Entries** related list, select **New**.

4.  Fill in the fields on the Schedule Entry form, as necessary.

<table id="table_agv_ftc_nr"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

The name of the event.

</td></tr><tr><td>

Type

</td><td>

The type of event:-   Time off
-   Appointment
-   Meeting
-   Phone call
-   Excluded
-   On call
-   Time off - in approval
-   Time off - rejected


</td></tr><tr><td>

Show as

</td><td>

Show this event on the agent's personal calendar as one of the following:-   Busy
-   Free
-   Tentative
-   On call
 Select **Busy** to exclude the block of time from agent availability calculations for the auto- assignment and the case assignment workbench.

</td></tr><tr><td>

When

</td><td>

The start date and time of the personal event.

</td></tr><tr><td>

To

</td><td>

The end date and time of the personal event.

</td></tr><tr><td>

All day

</td><td>

Enable this check box if the event lasts all day.

</td></tr><tr><td>

Repeats

</td><td>

Create a repeating event by selecting the frequency. Depending on the selection, other fields are required to complete the frequency information.-   Doesn’t repeat
-   Daily
-   Every Weekday \(Mon-Fri\)
-   Every Weekend \(Sat, Sun\)
-   Every Mon, Wed, Fri
-   Every Tue, Thu
-   Weekly
-   Monthly
-   Yearly


</td></tr><tr><td>

Repeat every

</td><td>

Enter a number for the frequency of the repeated event.

</td></tr><tr><td>

Repeat on

</td><td>

For weekly events, select a day of the week.

</td></tr><tr><td>

Monthly type

</td><td>

For monthly events, select one of the following. These selections use the day and date in the **When** field as the basis for repetition.-   Day of the month
-   Day of the week
-   Last day of the month
-   Last week of the month


</td></tr><tr><td>

Yearly type

</td><td>

For monthly events, select one of the following:-   Day of the year: This selection uses the day and date in the **When** field as the basis for repetition.
-   Floating: For this selection, complete the **Float week**, **Float day**, and **Float month** fields.


</td></tr><tr><td>

Repeat until

</td><td>

Select a date for the end of the repeated event.

</td></tr><tr><td>

Float week

</td><td>

For a floating yearly repeating event, select the week.

</td></tr><tr><td>

Float day

</td><td>

For a floating yearly repeating event, select the day.

</td></tr><tr><td>

Float month

</td><td>

For a floating yearly repeating event, select the month.

</td></tr></tbody>
</table>5.  Select **Submit**.