Create and associate a location to a consumer profile

task brazil Updated Sep 10, 2026 1 min read creating-loc-and-assoc-to-consumer-profile.md

Create a location and associate it with the consumer profile in the Customer Service Management (CSM) application. With this functionality, you can create and associate multiple addresses to a consumer profile that serve other purposes.

Before you begin

Role required: One of the following roles:

sn_crm_consumer_data_manager
sn_crm_consumer_relationship_data_manager
sn_crm_foundation_data_manager
sn_crm_foundation_admin
admin

About this task

Here's an example of why a user created and associated a location to the consumer profile. In the Healthcare and Life Sciences industry, clinicians can store multiple addresses for a patient profile, like mailing addresses for sending reports and home addresses for sample collections.

Procedure

In the navigation filter, enter sn_csm_consumer_profile_location_list.do.
In the Consumer Profile Locations record, select a consumer profile.
In the Location field, select the lookup icon [Omitted image "search_icon.png"] Alt text: Lookup icon. to open the list of locations.
In the Consumer Profile Locations record, select New.
On the form, fill in the fields.

Note: Ensure that you fill in the Consumer field in the Location form. If the Consumer field is empty, you get an error.
Select Submit.

Note: If multiple consumer profile location records are associated with the location, you can't delete a location record.

A new address is created and added to the Location field. You can associate this location to the consumer profile. For a description of the field values, see Consumer Profile Location table.
Select Update.

59 lines · 2.8 KB Wrap lines

---
title: Create and associate a location to a consumer profile
description: Create a location and associate it with the consumer profile in the Customer Service Management \(CSM\) application. With this functionality, you can create and associate multiple addresses to a consumer profile that serve other purposes.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/creating-loc-and-assoc-to-consumer-profile.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Associating locations to consumer profiles, Creating multiple consumer profiles for a user, Configure consumers, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Create and associate a location to a consumer profile

Create a location and associate it with the consumer profile in the Customer Service Management \(CSM\) application. With this functionality, you can create and associate multiple addresses to a consumer profile that serve other purposes.

## Before you begin

Role required: One of the following roles:

- sn\_crm\_consumer\_data\_manager
- sn\_crm\_consumer\_relationship\_data\_manager
- sn\_crm\_foundation\_data\_manager
- sn\_crm\_foundation\_admin
- admin

## About this task

## Procedure

1. In the navigation filter, enter `sn_csm_consumer_profile_location_list.do`.

2. In the Consumer Profile Locations record, select a consumer profile.

3. In the **Location** field, select the lookup icon \[Omitted image "search\_icon.png"\] Alt text: Lookup icon. to open the list of locations.

4. In the Consumer Profile Locations record, select **New**.

5. On the form, fill in the fields.

**Note:** Ensure that you fill in the **Consumer** field in the Location form. If the **Consumer** field is empty, you get an error.

6. Select **Submit**.

**Note:** If multiple consumer profile location records are associated with the location, you can't delete a location record.

A new address is created and added to the **Location** field. You can associate this location to the consumer profile. For a description of the field values, see [Consumer Profile Location table](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/consumer-profile-location-table.md).

7. Select **Update**.

**Related topics**

[Associate an existing consumer location with a consumer profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/assoc-existing-consumer-loc.md)