Activate query rules
concept brazil Updated Sep 10, 2026 1 min read csm-activate-query-rules.md
Set the query rules system property [sn_cs_queryrules.use_query_rules] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query business rules to the query rules feature and validate them.
Ensure you have sn_queryrules.admin role to activate the query rules.
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--- title: Activate query rules description: Set the query rules system property \[sn\_cs\_queryrules.use\_query\_rules\] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query business rules to the query rules feature and validate them. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-activate-query-rules.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- # Activate query rules Set the query rules system property \[sn\_cs\_queryrules.use\_query\_rules\] value to **true**. For upgrade customers, once set to **true**, you must migrate any changes made in before query business rules to the query rules feature and validate them. Ensure you have sn\_queryrules.admin role to activate the query rules.
| title | Activate query rules |
| description | Set the query rules system property \[sn\_cs\_queryrules.use\_query\_rules\] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query business rules to the query rules feature and validate them. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/csm-activate-query-rules.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure Service Model FoundationData modelsSet up your environmentConfigureCustomer Service Management |