Assign responsibilities
Use the responsibility data model to assign responsibilities to an organization member.
Before you begin
Role required: admin
About this task
Businesses often need staff to work at more than one business location, and they can have different responsibilities at different locations. Using the responsibility data model, an SO member can be assigned multiple responsibilities.
The responsibility data model tracks the relationship between the organization members and their responsibility type in the Organization Member Responsibility [sn_csm_svc_org_member_responsibility] table.
Note: If the business organization plugin is active, this feature is enabled by default. However, for upgrade customer, the data in the [sn_csm_svc_org_member_responsibility] table will be auto-populated for existing organization members to confirm that they retain as much access after the upgrade. Any new records created after the Brazil release must be created using the following steps.
Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.
Procedure
-
Navigate to All > Customer Service > Service Organizations > Internal/External Business Locations.
-
Open the business location (internal or external) record.
-
Open the SO Member record from the Members related list.
-
Select New to create a record in the SO Member Responsibilities [sn_csm_svc_org_member_responsibility] table.
The Organization Member Responsibility record shows the following fields:
- Member: This field refers to the [sn_csm_service_organization_member] table and is auto-populated if the record is initiated from the SO Member related list.
- Type: This field refers to the [sn_customerservice_related_party_configuration] table
- Order: This field specifies the sequence in which records are displayed, organized according to business preferences.
- Excluded Locations: This field includes the list of locations that have to be excluded. Note:
With the base system, users with a specific role can be assigned a particular type.
|
Responsibility |
Name |
|---|---|
|
Location AgentNote: This role only applies to the internal organization. |
sn_customerservice.svc_location_agent |
|
Location Consumer AgentNote: This role only applies to the internal organization. |
sn_customerservice.svc_location_consumer_agent |
|
Location Contributor |
sn_customerservice.service_organization_contributor |
|
Location Manager Contributor |
sn_customerservice.svc_location_manager_contributor |
|
Location Manager FulfillerNote: This role only applies to the internal organization. |
sn_customerservice.svc_location_manager |
|
Location Relationship ManagerNote: This role only applies to the external organization. |
sn_bus_loc.location_relationship_manager |
|
Location Support Agent |
sn_bus_loc.svc_location_support_agent |
|
Business Org Account Contributor |
sn_bus_loc.business_org_account_contributor |
|
Business Org Consumer Contributor |
sn_bus_loc.business_org_consumer_contributor |
A new responsibility is added to the organization member.
---
title: Assign responsibilities
description: Use the responsibility data model to assign responsibilities to an organization member.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-assign-responsibilities.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---
# Assign responsibilities
Use the responsibility data model to assign responsibilities to an organization member.
## Before you begin
Role required: admin
## About this task
Businesses often need staff to work at more than one business location, and they can have different responsibilities at different locations. Using the responsibility data model, an SO member can be assigned multiple responsibilities.
The responsibility data model tracks the relationship between the organization members and their responsibility type in the Organization Member Responsibility \[sn\_csm\_svc\_org\_member\_responsibility\] table.
**Note:** If the business organization plugin is active, this feature is enabled by default. However, for upgrade customer, the data in the \[sn\_csm\_svc\_org\_member\_responsibility\] table will be auto-populated for existing organization members to confirm that they retain as much access after the upgrade. Any new records created after the Brazil release must be created using the following steps.
**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/renamed-entities.md).
## Procedure
1. Navigate to **All** > **Customer Service** > **Service Organizations** > **Internal/External Business Locations**.
2. Open the business location \(internal or external\) record.
3. Open the SO Member record from the Members related list.
4. Select **New** to create a record in the SO Member Responsibilities \[sn\_csm\_svc\_org\_member\_responsibility\] table.
The Organization Member Responsibility record shows the following fields:
1. **Member**: This field refers to the \[sn\_csm\_service\_organization\_member\] table and is auto-populated if the record is initiated from the SO Member related list.
2. **Type**: This field refers to the \[sn\_customerservice\_related\_party\_configuration\] table
3. **Order**: This field specifies the sequence in which records are displayed, organized according to business preferences.
4. **Excluded Locations**: This field includes the list of locations that have to be excluded.
**Note:**
With the base system, users with a specific role can be assigned a particular type.
<table id="table_wzl_3yr_ptb"><thead><tr><th>
Responsibility
</th><th>
Name
</th></tr></thead><tbody><tr><td>
Location Agent**Note:** This role only applies to the internal organization.
</td><td>
sn\_customerservice.svc\_location\_agent
</td></tr><tr><td>
Location Consumer Agent**Note:** This role only applies to the internal organization.
</td><td>
sn\_customerservice.svc\_location\_consumer\_agent
</td></tr><tr><td>
Location Contributor
</td><td>
sn\_customerservice.service\_organization\_contributor
</td></tr><tr><td>
Location Manager Contributor
</td><td>
sn\_customerservice.svc\_location\_manager\_contributor
</td></tr><tr><td>
Location Manager Fulfiller**Note:** This role only applies to the internal organization.
</td><td>
sn\_customerservice.svc\_location\_manager
</td></tr><tr><td>
Location Relationship Manager**Note:** This role only applies to the external organization.
</td><td>
sn\_bus\_loc.location\_relationship\_manager
</td></tr><tr><td>
Location Support Agent
</td><td>
sn\_bus\_loc.svc\_location\_support\_agent
</td></tr><tr><td>
Business Org Account Contributor
</td><td>
sn\_bus\_loc.business\_org\_account\_contributor
</td></tr><tr><td>
Business Org Consumer Contributor
</td><td>
sn\_bus\_loc.business\_org\_consumer\_contributor
</td></tr></tbody>
</table>5. After you assign the required related party type, select **Submit**.
A new responsibility is added to the organization member.
| title | Assign responsibilities |
| description | Use the responsibility data model to assign responsibilities to an organization member. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/csm-assign-responsibilities.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure Service Model FoundationData modelsSet up your environmentConfigureCustomer Service Management |