Add orders or order lines to an order case

---
title: Add orders or order lines to an order case
description: Add orders or order lines to an existing order case. You can also delete orders or order lines from an existing order case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-order-ops-order-case-add-lines.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating an order case, Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Add orders or order lines to an order case

Add orders or order lines to an existing order case. You can also delete orders or order lines from an existing order case.

## About this task

Adding orders or order lines to an existing case is determined by the value in the **Scope of request** field on the order case record.

-   If the value is **Specific line items, Single order**, you can add order lines to the case.
-   If the value is **Multiple orders**, you can add orders to the case.

## Before you begin

Role required: sn\_order\_case.creator, sn\_order\_case.agent, sn\_customerservice\_agent, admin

## Procedure

1.  Open an order case record in CRM Workspace.

2.  Select **Add** in the Order Case Line list.

3.  Select the desired orders or order lines in the resulting modal.

    -   **Add orders to case**: displays the available orders.
    -   **Add order lines to case**: displays the available order lines.
4.  Select **Add** in the modal.

    The system adds the selected orders or order lines to the Order Case Line list.