Edit an order case line item

---
title: Edit an order case line item
description: Edit one or more order case line items for an order case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-order-ops-order-case-edit-lines.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating an order case, Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Edit an order case line item

Edit one or more order case line items for an order case.

## Before you begin

Role required: sn\_order\_case.creator, sn\_order\_case.agent, sn\_customerservice\_agent, admin

## Procedure

1.  Open an order case record in CRM Workspace.

2.  Select an order case line item in the Order Case Line list.

3.  Select **Edit** to display the Edit item panel.

4.  Edit the desired fields.

    **Note:** For cases created for multiple complete orders, agents can only make changes to the order header, such as changes to shipping dates and locations.

5.  Select **Update** at the bottom of the Edit item panel.