Monitor Walk-up Experience queues

---
title: Monitor Walk-up Experience queues
description: Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-walkup-monitor-queues.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# Monitor Walk-up Experience queues

Once you check in at a location, you are notified of the wait time and your position in the queue. You can view the issues being serviced and the queue.

## Before you begin

Role required: Customers

## Procedure

1.  Log in to the customer service portal.

2.  Select your location.

3.  Click the **Queue** widget.

4.  You can view the following information:

    -   queue of everyone waiting for service
    -   names of people who are ahead of you
    -   status of people currently served and waiting in the queue
    -   respective agents who are serving the customers