View assigned Walk-up Experience location

task brazil Updated Sep 10, 2026 1 min read csm-walkup-view-assigned-location.md

Walk-up Experience technicians can view a list of the walk-up queues they’re assigned to support. Location queues reveal all the information that a technician must know to operate the queue efficiently.

Before you begin

Role required: sn_csm_walkup.walkup_technician

About this task

There are two ways technicians can view the walk-up location queues they’re assigned to support. Technicians primarily access CRM Workspace for all CSM Walk-up Experience related information, including locations. However technicians can also access CSM Walk-up Experience in the application navigator, or side navigation bar, to view assigned queue locations.

Procedure

To view walk-up locations, open CRM Workspace.
Select List in the left navigation bar.
Under Walk-up, select Walk-up Locations.

Walk-up locations you’re assigned to support are listed.
Select a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.
Alternatively, to view walk-up locations via the application navigator, navigate to CSM Walk-up Experience > Technician > My Walk-up Locations.
Select a queue name to see details about the location, such as, interactions, appointments, reasons for visits, and more.

If interactions are leftover from a previous day or are still queued in the end with no associated guests at the queue, you can select Abandon All to cancel these interactions.

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---
title: View assigned Walk-up Experience location
description: Walk-up Experience technicians can view a list of the walk-up queues they’re assigned to support. Location queues reveal all the information that a technician must know to operate the queue efficiently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-walkup-view-assigned-location.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage queues and interactions, Use Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# View assigned Walk-up Experience location

## Before you begin

Role required: sn\_csm\_walkup.walkup\_technician

## About this task

## Procedure

1. To view walk-up locations, open CRM Workspace.

2. Select **List** in the left navigation bar.

3. Under **Walk-up**, select **Walk-up Locations**.

Walk-up locations you’re assigned to support are listed.

4. Select a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.

5. Alternatively, to view walk-up locations via the application navigator, navigate to **CSM Walk-up Experience** &gt; **Technician** &gt; **My Walk-up Locations**.

6. Select a queue name to see details about the location, such as, interactions, appointments, reasons for visits, and more.

If interactions are leftover from a previous day or are still queued in the end with no associated guests at the queue, you can select **Abandon All** to cancel these interactions.