View Walk-up Experience inbox

---
title: View Walk-up Experience inbox
description: View a personal inbox of automatically assigned Walk-up Experience interactions using the CRM Workspace feature interface.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-walkup-view-inbox.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage queues and interactions, Use Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# View Walk-up Experience inbox

View a personal inbox of automatically assigned Walk-up Experience interactions using the CRM Workspace feature interface.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_technician

## About this task

There are two ways technicians can view the walk-up inbox. Technicians primarily access CRM Workspace for all Walk-up Experience related information, including the inbox. However technicians can also access CSM Walk-up Experience in the application navigator, or navigation bar, to link to and view the inbox in CRM Workspace.

## Procedure

1.  To view the walk-up inbox, open CRM Workspace.

2.  Select **Inbox** in the navigation bar of the interface.

    Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature. Technicians can set an inbox status of **Available**, **Away**, and **Offline**.

3.  Alternatively, to view the walk-up inbox via the application navigator, navigate to **CSM Walk-up Experience** > **Technician** > **My Walk-up Inbox**.

    You’re linked directly to your personal inbox in CRM Workspace. Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature.