Open new cases in the same tab with ServiceNow Link Manager for Google Chrome

---
title: Open new cases in the same tab with ServiceNow Link Manager for Google Chrome
description: Follow the steps below to install, activate, and use ServiceNow Link Manager in Google Chrome.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/csm-workspace-snow-link-manager-chrome.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Organize records tabs with ServiceNow Link Manager, CRM Workspace features, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Open new cases in the same tab with ServiceNow Link Manager for Google Chrome

Follow the steps below to install, activate, and use ServiceNow Link Manager in Google Chrome.

## Before you begin

Role required: admin

## Installing ServiceNow Link Manager

**Procedure**

1.  Select the **Extensions** icon in Chrome browser and select **Manage Extensions**.
2.  In the left panel, select **Chrome Web Store** to open it in a new tab.
3.  In the search bar, type `ServiceNow Link Manager`.
4.  Select the extension in the results and select **Add to Chrome**.
5.  Once installed, the extension appears in your extensions list. It is enabled by default. You can toggle it to on or off as needed.

## Activating ServiceNow Link Manager

**Procedure**

1.  Select the ServiceNow Settings icon in the top-right corner of your Chrome browser.
2.  From the drop down menu, locate the ServiceNow Link Manager toggle switch and turn it on.

**Note:** The ServiceNow Link Manager extension turns on automatically in CRM Workspace and ITSM Workspace. It doesn't run in other ServiceNow workspaces.

## Using ServiceNow Link Manager

Links typically open in a new browser tab. When ServiceNow Link Manager is activated, links consolidate into an already open ServiceNow workspace tab. This consolidation applies whether the link is clicked within ServiceNow itself or from an external site such as Gmail, Microsoft Teams, or Microsoft Outlook.