Request an item or service from the Business Portal

task brazil Updated Sep 10, 2026 1 min read customer-request-from-businessportal.md

Browse the catalog and create a request for an item or a service from the business portal.

Before you begin

Role required: sn_customerservice.customer_admin, sn_customerservice.partner, sn_customerservice.customer_case_manager, sn_customerservice.customer, sn_customerservice.consumer, sn_csm_proxy_cont

About this task

Users can make requests for a product or service from the business portal. Customer administrators, partners, and case managers can also make requests.

Note: Creating a request from the business Portal portal requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). It also requires that the administrator to provide external customers with access to request records.

Procedure

Navigate to the business portal.
Select Requests > Submit a request > Submit any request
Browse the service catalog and select the desired item or service.

Select topics from the navigation menu to view related articles and catalog items.
On the form, fill in any necessary information related to the request.
Select Submit.

The system processes the request, creates it along with related records, and shows the details on the record view page.

49 lines · 2.1 KB Wrap lines

---
title: Request an item or service from the Business Portal
description: Browse the catalog and create a request for an item or a service from the business portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/customer-request-from-businessportal.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# Request an item or service from the Business Portal

Browse the catalog and create a request for an item or a service from the business portal.

## Before you begin

Role required: sn\_customerservice.customer\_admin, sn\_customerservice.partner, sn\_customerservice.customer\_case\_manager, sn\_customerservice.customer, sn\_customerservice.consumer, sn\_csm\_proxy\_cont

## About this task

Users can make requests for a product or service from the business portal. Customer administrators, partners, and case managers can also make requests.

**Note:** Creating a request from the business Portal portal requires activation of the Customer Service with Request Management plugin \(com.sn\_cs\_sm\_request\). It also requires that the administrator to [provide external customers with access to request records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/csm-itsm-integration-view-request.md).

## Procedure

1. Navigate to the business portal.

2. Select **Requests** &gt; **Submit a request** &gt; **Submit any request**

3. Browse the service catalog and select the desired item or service.

Select topics from the navigation menu to view related articles and catalog items.

4. On the form, fill in any necessary information related to the request.

5. Select **Submit**.

The system processes the request, creates it along with related records, and shows the details on the record view page.

**Related topics**

[View cases and case tasks from the Business Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/view-related-records-from-business-portal.md)