Configure a taxonomy on Business and Consumer Portal to define topics relevant to your users

task brazil Updated Sep 10, 2026 1 min read configure_taxonomy_business-portal.md

Configure a taxonomy on the Business or Consumer Portal to organize topics that are relevant to your users, such as orders, returns, or payments.

Before you begin

Role required: sp_admin

About this task

Add or edit taxonomy and child topics to the Business and Consumer portal. Taxonomy enables you to define topics which are relevant to your users.

For example, topics relevant to an e-commerce site can be orders, returns, payments, and others. Your users can find the relevant topic and then use available articles and catalog items of that topic.

Procedure

Navigate to All > Service Portal > Portals.
Search and select *business portal or *consumer portal in the Title column on the Service Portals page.
Select Business Portal or Consumer Portal.

If a message appears about the application scope, select here to be able to edit the record.
In Related Lists, select Taxonomy.
Select Edit.
On the Edit Members page, move the required taxonomy from Collection to the Taxonomy List.

You can also create a taxonomy. For more information, see Create taxonomy.

Note: Only one taxonomy can be associated with a portal.
Select Save.

What to do next

Create and associate topics to the new taxonomy and associate catalog items and knowledge articles to the topics created. For details, see Associate connected content to a topic.

Related topics

Create and associate topics

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---
title: Configure a taxonomy on Business and Consumer Portal to define topics relevant to your users
description: Configure a taxonomy on the Business or Consumer Portal to organize topics that are relevant to your users, such as orders, returns, or payments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/configure\_taxonomy\_business-portal.html
release: brazil
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Business and Consumer Portal, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Configure a taxonomy on Business and Consumer Portal to define topics relevant to your users

Configure a taxonomy on the Business or Consumer Portal to organize topics that are relevant to your users, such as orders, returns, or payments.

## Before you begin

Role required: sp\_admin

## About this task

Add or edit taxonomy and child topics to the Business and Consumer portal. Taxonomy enables you to define topics which are relevant to your users.

## Procedure

1. Navigate to **All** &gt; **Service Portal** &gt; **Portals**.

2. Search and select `*business portal` or `*consumer portal` in the Title column on the Service Portals page.

3. Select **Business Portal** or **Consumer Portal**.

If a message appears about the application scope, select **here** to be able to edit the record.

4. In Related Lists, select **Taxonomy**.

5. Select **Edit**.

6. On the Edit Members page, move the required taxonomy from **Collection** to the **Taxonomy List**.

You can also create a taxonomy. For more information, see [Create taxonomy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/create-taxonomy-content.md).

**Note:** Only one taxonomy can be associated with a portal.

7. Select **Save**.

## What to do next

Create and associate topics to the new taxonomy and associate catalog items and knowledge articles to the topics created. For details, see [Associate connected content to a topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/associate-content-to-topics.md).

**Related topics**

[Create and associate topics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/create-topics-for-taxonomy.md)