Remove a Walk-up Experience location

---
title: Remove a Walk-up Experience location
description: If you permanently close down a physical Walk-up Experience location, you can also remove the location from the Walk-up Location Queues table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-remove-location.html
release: brazil
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Remove a Walk-up Experience location

If you permanently close down a physical Walk-up Experience location, you can also remove the location from the Walk-up Location Queues table.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## Procedure

1.  Navigate to **All** > **CSM Walk-up Experience** > **** > **Administration** > **Walk-up Locations**.

2.  Click the name of the walk-up location you want to remove to open the location queue record.

3.  Click **Delete** in the form header.

    A confirmation pop-up appears ensuring you want to delete the record.

4.  Click **Delete**.

    The Walk-up Experience location queue is removed from the application.