Setup the Customer and Consumer Service Portals
task brazil Updated Sep 10, 2026 1 min read customize-csp-csm-portals.md
Customize the Customer and Consumer Service Portals to meet your needs.
Before you begin
Role required: sp_admin
Procedure
-
Navigate to All > Service Portal > Service Portal Configuration.
Some of the components that you can customize include:
- Branding: Configure the portal branding to give your Customer Service Portal its own look and feel. The default theme for Customer and Consumer Service portals is the Coral theme.
- Menus: Configure the portal header menu to set up the main menu, one of the main navigation controls for your users.
- Homepage: Assign a homepage to the portal.
- Widgets: Use Service Portal widgets to define the content in your portal.
- Roles: Configure page security by role to either set up pages to be public (no login required) or to filter them by user role.
Related topics
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---
title: Setup the Customer and Consumer Service Portals
description: Customize the Customer and Consumer Service Portals to meet your needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html
release: brazil
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---
# Setup the Customer and Consumer Service Portals
Customize the Customer and Consumer Service Portals to meet your needs.
## Before you begin
Role required: sp\_admin
## Procedure
1. Navigate to **All** > **Service Portal** > **Service Portal Configuration**.
Some of the components that you can customize include:
- Branding: [Configure the portal branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/c_BrandingEditor.md) to give your Customer Service Portal its own look and feel. The default theme for Customer and Consumer Service portals is the Coral theme.
- Menus: [Configure the portal header menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/configure-header-menu.md) to set up the main menu, one of the main navigation controls for your users.
- Homepage: [Assign a homepage to the portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/assign-portal-homepage.md).
- Widgets: Use [Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/service-portal-widgets.md) to define the content in your portal.
- Roles: [Configure page security by role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-user-interface/configure-page-security.md) to either set up pages to be public \(no login required\) or to filter them by user role.
**Related topics**
[Consumer Service Portal properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/consumer-service-portal-properties.md)
| title | Setup the Customer and Consumer Service Portals |
| description | Customize the Customer and Consumer Service Portals to meet your needs. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html |
| release | brazil |
| product | Customer Self-service and Omnichannel Engagement |
| classification | customer-self-service-and-omnichannel-engagement |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure the Customer and Consumer Service PortalsConfigure portalsSet up self-serviceConfigureCustomer Service Management |