Configure notification, approval, and survey for your portal header

Display menu items like notification, approval, and survey on your portal header.

Before you begin

Role required: sp_admin

Navigate to All > Service Portal > Portal.
On the Service Portal page, search and select Customer Support in the Title column.
On the Customer Support page, in the Main menu field, select the Preview this record icon ([Omitted image "preview-record.png"] Alt text: Preview this record).
Select Open Record on the Instance with Menu pop-up window.
On the Portal revamp demo menu page, select New in the related list and create notifications, approvals, and surveys.
Create a notification item on the header.
1. On the form, fill in the fields.
  
  For a description of the field values, see Portal Header notification, approval, and survey form.
2. Select Submit.
Create an approval item on the header.
1. On the form, fill the fields.
  
  For a description of the field values, see Portal Header notification, approval, and survey form.
2. Select Submit.
Create a survey item on the header.
1. On the form, fill the fields.
  
  For a description of the field values, see Portal Header notification, approval, and survey form.
2. Select Submit.

title	Configure notification, approval, and survey for your portal header
description	Display menu items like notification, approval, and survey on your portal header.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-config-notification-approval-surveys.html
release	brazil
product	Customer Self-service and Omnichannel Engagement
classification	customer-self-service-and-omnichannel-engagement
topic_type	task
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Configure the Portal Polaris Header widget for your portalPortal Polaris Header widgetSet up Configurable Portal widgetsSet up self-serviceConfigureCustomer Service Management