Creating a decision table for recommending assignment groups
Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination.
This decision table requires two inputs:
| Input | Type |
|---|---|
| Product | String |
| Problem | String |
For the result, create the Assignment group column with Result type selected as Reference and Result table selected as Group [sys_user_group].
Configure the decision table conditions, results, and values as displayed in the following table. For more information, see Decision Tables.
|Condition columns|Result column| |Product|Problem|Assignment group| |-----------------|-------------| |-------|-------|----------------| |Router M-series|Internet connectivity issue|Router-M-Team-A| |Router M-series|Router is heating up|Router-M-Team-B| |Router M-series|Network outage|Router-M-Team-C| |Router M-series|Security concerns|Router-M-Team-D| |Router N-series|Internet connectivity issue|Router-N-Team-A| |Router N-series|Router is heating up|Router-N-Team-B| |Router N-series|Network outage|Router-N-Team-C| |Router N-series|Security concerns|Router-N-Team-D|
--- title: Creating a decision table for recommending assignment groups description: Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Example: Recommend an assignment group for a router issue, Example configurations, Recommended Actions configuration, Implement Intelligence, Configure, Customer Service Management] --- # Creating a decision table for recommending assignment groups Create a decision table with name **Assignment group for a router issue** that provides an assignment group as a result for a given product and problem combination. This decision table requires two inputs: |Input|Type| |-----|----| |Product|String| |Problem|String| For the result, create the Assignment group column with Result type selected as Reference and Result table selected as Group \[sys\_user\_group\]. Configure the decision table conditions, results, and values as displayed in the following table. For more information, see [Decision Tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/decision-table.md). |Condition columns|Result column| |Product|Problem|Assignment group| |-----------------|-------------| |-------|-------|----------------| |Router M-series|Internet connectivity issue|Router-M-Team-A| |Router M-series|Router is heating up|Router-M-Team-B| |Router M-series|Network outage|Router-M-Team-C| |Router M-series|Security concerns|Router-M-Team-D| |Router N-series|Internet connectivity issue|Router-N-Team-A| |Router N-series|Router is heating up|Router-N-Team-B| |Router N-series|Network outage|Router-N-Team-C| |Router N-series|Security concerns|Router-N-Team-D|
| title | Creating a decision table for recommending assignment groups |
| description | Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | {"Example":"Recommend an assignment group for a router issue"}Example configurationsRecommended Actions configurationImplement IntelligenceConfigureCustomer Service Management |