Guest users experience on Business Portal

---
title: Guest users experience on Business Portal
description: Guest users can view the header, footer, knowledge articles cards, and resources menu on the home page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/guest-users-experience-business-portal.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Business Portal, Customer communication, Use, Customer Service Management]
---

# Guest users experience on Business Portal

Guest users can view the header, footer, knowledge articles cards, and resources menu on the home page.

Guest users landing on the Business Portal can access the home page and several public elements, including the header, menu, footer, and banner widgets, which feature the **Browse Services** and **FAQs** buttons.

They can also view taxonomy topic cards showcasing public content, such as articles and catalog items, and the Knowledge quick link widget displaying public articles.

However, on selecting any card, button or menu items, the guest users are redirected to the login page.

**Parent Topic:**[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/c_CustomerServiceManagement.md)