Import installed products with guided setup
task brazil Updated Sep 10, 2026 1 min read import-csm-installed-products.md
Installed products provide information on the sold products and how they are deployed or installed. Import installed products to create an association between sold products and install base items.
Before you begin
Role required: csm_guided_setup_user or admin
Procedure
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Navigate to All > Customer Service > Administration > Guided Setup and click Get Started.
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In the Foundation Data category, click Get Started and then click Import Installed Products.
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Upload data from an external data source into an import set.
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Create a transform map.
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Execute the transform map to transfer the data.
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Verify that the data records are imported into the target table.
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--- title: Import installed products with guided setup description: Installed products provide information on the sold products and how they are deployed or installed. Import installed products to create an association between sold products and install base items. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/import-csm-installed-products.html release: brazil topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Installed products, Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- # Import installed products with guided setup Installed products provide information on the sold products and how they are deployed or installed. Import installed products to create an association between sold products and install base items. ## Before you begin Role required: csm\_guided\_setup\_user or admin ## Procedure 1. Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup** and click **Get Started**. 2. In the Foundation Data category, click **Get Started** and then click **Import Installed Products**. 3. Upload data from an external data source into an import set. 4. Create a transform map. 5. Execute the transform map to transfer the data. 6. Verify that the data records are imported into the target table.
| title | Import installed products with guided setup |
| description | Installed products provide information on the sold products and how they are deployed or installed. Import installed products to create an association between sold products and install base items. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/import-csm-installed-products.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Installed productsConfigure install baseConfigure product dataProduct dataSet up your environmentConfigureCustomer Service Management |