Install base items
concept brazil Updated Sep 10, 2026 1 min read install-base-item.md
Create an install base item to track instances that have been provisioned for an account or consumer. An install base item can be any configuration item that has been made accessible to customers. For Software as a Service (SaaS) products, an install base item refers to an application service configuration item.
| Task | Description |
|---|---|
| Import install base items with guided setup | Use guided setup to import install base items so that you can track instances that have been provisioned for an account or consumer. |
| Create an install base item | Create an install base item that represents the instance of the product that has been configured for a customer. The install base item enables you to track all the purchases that were made by a customer. |
| Associate multiple install base items to a case | Associate one or more related install base items to a case to access all the install base items that are associated to the parent install base item. |
| Install base characteristics | Configure characteristics of install base items to provide information about the service requirements to timely maintain services for the install base item. |
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--- title: Install base items description: Create an install base item to track instances that have been provisioned for an account or consumer. An install base item can be any configuration item that has been made accessible to customers. For Software as a Service \(SaaS\) products, an install base item refers to an application service configuration item. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/install-base-item.html release: brazil topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure install base, Configure product data, Product data, Set up your environment, Configure, Customer Service Management] --- # Install base items Create an install base item to track instances that have been provisioned for an account or consumer. An install base item can be any configuration item that has been made accessible to customers. For Software as a Service \(SaaS\) products, an install base item refers to an application service configuration item. |Task|Description| |----|-----------| |[Import install base items with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/import-csm-install-base-items.md)|Use guided setup to import install base items so that you can track instances that have been provisioned for an account or consumer.| |[Create an install base item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/create-install-base-item.md)|Create an install base item that represents the instance of the product that has been configured for a customer. The install base item enables you to track all the purchases that were made by a customer.| |[Associate multiple install base items to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/associate-multiple-install-base-items-case.md)|Associate one or more related install base items to a case to access all the install base items that are associated to the parent install base item.| |[Install base characteristics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/attributes-and-configuration-of-install-base-management.md)|Configure characteristics of install base items to provide information about the service requirements to timely maintain services for the install base item.|
| title | Install base items |
| description | Create an install base item to track instances that have been provisioned for an account or consumer. An install base item can be any configuration item that has been made accessible to customers. For Software as a Service \(SaaS\) products, an install base item refers to an application service configuration item. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/install-base-item.html |
| release | brazil |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure install baseConfigure product dataProduct dataSet up your environmentConfigureCustomer Service Management |