Install the ServiceNow Add-in for Microsoft Outlook

task brazil Updated Sep 10, 2026 1 min read install-servicenow-outlook.md

Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.

Before you begin

Role required: sn_customerservice.contact_manager

Your admin must provide you with the manifest.xml file by logging into the ServiceNow instance and enabling the ServiceNow Add-Ins for Office

Procedure

Navigate to Microsoft Outlook in your ServiceNow instance.
In Microsoft Outlook, click the ellipsis (…) in the menu bar.
Select Get Add-ins.
In the Office Add-ins window, navigate to All add-ins > My add-ins.
From the Custom add-ins tile and select Add from file from the Add a custom add-in drop-down list.
Select the manifest.xml file that your admin provided.
Click Install.
Click ServiceNow add-in in Microsoft Outlook to open the login page.
Log in with your ServiceNow instance credentials (the same credentials you use to log into the ServiceNow platform).
Select Allow to authorize the connection.

Result

You can now connect to your account on your ServiceNow instance and interact with its records from within Microsoft Outlook.

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---
title: Install the ServiceNow Add-in for Microsoft Outlook
description: Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/install-servicenow-outlook.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating with Microsoft Outlook, Integrate, Customer Service Management]
---

# Install the ServiceNow Add-in for Microsoft Outlook

Installing the ServiceNow Add-in for Microsoft Outlook enables you to interact with the ServiceNow platform from within Microsoft Outlook.

## Before you begin

Role required: sn\_customerservice.contact\_manager

Your admin must provide you with the `manifest.xml` file by logging into the ServiceNow instance and enabling the ServiceNow Add-Ins for Office

## Procedure

1. Navigate to Microsoft Outlook in your ServiceNow instance.

2. In Microsoft Outlook, click the ellipsis \(…\) in the menu bar.

3. Select **Get Add-ins**.

4. In the **Office Add-ins** window, navigate to **All add-ins** &gt; **My add-ins**.

5. From the **Custom add-ins** tile and select **Add from file** from the **Add a custom add-in** drop-down list.

6. Select the `manifest.xml` file that your admin provided.

7. Click **Install**.

8. Click **ServiceNow add-in** in Microsoft Outlook to open the login page.

9. Log in with your ServiceNow instance credentials \(the same credentials you use to log into the ServiceNow platform\).

10. Select **Allow** to authorize the connection.

## Result

You can now connect to your account on your ServiceNow instance and interact with its records from within Microsoft Outlook.