Invoice case line form
The invoice case line form displays details about an invoice case line.
|
Field |
Description |
|---|---|
|
Invoice Case Line | |
|
Number |
The automatically generated record number. The prefix for numbers from the Invoice Case Line table is INVCSL. |
|
Parent case |
The parent invoice case for this invoice case line record. |
|
Account |
The name of the company that the invoice case is opened for. |
|
Contact |
The name of the customer contact for the invoice case. |
|
Dispute code |
Indicates the type of dispute for which the invoice case line has been created.- Incorrect product/service
|
|
Short description |
A brief description of the issue or request. |
|
Description |
A more detailed description of the issue or request. |
|
Invoice line |
A reference field that displays the invoice line that is being disputed. |
|
State |
The current state of the invoice case line record:- Draft
|
|
Priority |
The assigned priority:- 1 — Critical
|
|
Assigned to |
The agent assigned to the invoice case. |
|
Assignment group |
The group assigned to the invoice case. |
|
Part number | |
|
Invoiced part number |
The original part number of the invoiced good or service. |
|
Disputed part number |
The disputed part number of the invoiced good or service. |
|
Approved part number |
The approved part number of the invoiced good or service. |
|
Quantity | |
|
Invoiced quantity |
The original invoiced quantity of the invoiced good or service billed. |
|
Disputed quantity |
The disputed quantity of the invoiced good or service billed. |
|
Approved quantity |
The approved quantity of the invoiced good or service billed. |
|
Amount | |
|
Invoiced amount |
The amount of the invoiced good or service. |
|
Disputed amount |
The disputed amount of the invoiced good or service. |
|
Approved amount |
The approved amount of the invoiced good or service. |
|
Discount amount | |
|
Invoiced discount amount |
The invoiced discount amount of the invoiced good or service. |
|
Disputed discount amount |
The disputed discount amount of the invoiced good or service. |
|
Approved discount amount |
The approved discount amount of the invoiced good or service. |
|
Billing location | |
|
Invoiced billing location |
The invoiced billing location of the invoice. |
|
Requested billing location |
The requested billing location of the invoice. |
|
Shipping location | |
|
Invoiced shipping location |
The original shipping location of the invoiced good or service. |
|
Requested shipping location |
The requested shipping location of the invoiced good or service. |
|
Resolution | |
|
Resolution code |
The resolution provided for the disputed invoice line item.- None
|
|
Close notes |
Additional notes made by the user who closes the case. |
|
Notes | |
|
Additional comments (Customer visible) |
Customer-viewable comments. Each comment is inserted into the Activity field when the user saves the record. |
|
Work notes (Private) |
Information about how to resolve the case, or steps taken to resolve it, if applicable. |
--- title: Invoice case line form description: The invoice case line form displays details about an invoice case line. locale: en-US canonical_url: https://www.servicenow.com/docs/r/customer-service-management/invoice-case-lines-form.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Case Management for Invoice Operations, Case management, Organize agent workspaces, Configure, Customer Service Management] --- # Invoice case line form The invoice case line form displays details about an invoice case line. <table id="table_vyg_gzg_lvb"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td class="sub-head" colspan="2"> Invoice Case Line </td></tr><tr><td> Number </td><td> The automatically generated record number. The prefix for numbers from the Invoice Case Line table is **INVCSL**. </td></tr><tr><td> Parent case </td><td> The parent invoice case for this invoice case line record. </td></tr><tr><td> Account </td><td> The name of the company that the invoice case is opened for. </td></tr><tr><td> Contact </td><td> The name of the customer contact for the invoice case. </td></tr><tr><td> Dispute code </td><td> Indicates the type of dispute for which the invoice case line has been created.- Incorrect product/service - Pricing discrepancy - Incorrect quantity - Incorrect customer details - Other </td></tr><tr><td> Short description </td><td> A brief description of the issue or request. </td></tr><tr><td> Description </td><td> A more detailed description of the issue or request. </td></tr><tr><td> Invoice line </td><td> A reference field that displays the invoice line that is being disputed. </td></tr><tr><td> State </td><td> The current state of the invoice case line record:- Draft - New - Work in Progress - Awaiting Info - Resolved - Accepted - Resolved - Denied - Canceled </td></tr><tr><td> Priority </td><td> The assigned priority:- 1 — Critical - 2 — High - 3 — Moderate - 4 — Low \(default\) </td></tr><tr><td> Assigned to </td><td> The agent assigned to the invoice case. </td></tr><tr><td> Assignment group </td><td> The group assigned to the invoice case. </td></tr><tr><td class="sub-head" colspan="2"> Part number </td></tr><tr><td> Invoiced part number </td><td> The original part number of the invoiced good or service. </td></tr><tr><td> Disputed part number </td><td> The disputed part number of the invoiced good or service. </td></tr><tr><td> Approved part number </td><td> The approved part number of the invoiced good or service. </td></tr><tr><td class="sub-head" colspan="2"> Quantity </td></tr><tr><td> Invoiced quantity </td><td> The original invoiced quantity of the invoiced good or service billed. </td></tr><tr><td> Disputed quantity </td><td> The disputed quantity of the invoiced good or service billed. </td></tr><tr><td> Approved quantity </td><td> The approved quantity of the invoiced good or service billed. </td></tr><tr><td class="sub-head" colspan="2"> Amount </td></tr><tr><td> Invoiced amount </td><td> The amount of the invoiced good or service. </td></tr><tr><td> Disputed amount </td><td> The disputed amount of the invoiced good or service. </td></tr><tr><td> Approved amount </td><td> The approved amount of the invoiced good or service. </td></tr><tr><td class="sub-head" colspan="2"> Discount amount </td></tr><tr><td> Invoiced discount amount </td><td> The invoiced discount amount of the invoiced good or service. </td></tr><tr><td> Disputed discount amount </td><td> The disputed discount amount of the invoiced good or service. </td></tr><tr><td> Approved discount amount </td><td> The approved discount amount of the invoiced good or service. </td></tr><tr><td class="sub-head" colspan="2"> Billing location </td></tr><tr><td> Invoiced billing location </td><td> The invoiced billing location of the invoice. </td></tr><tr><td> Requested billing location </td><td> The requested billing location of the invoice. </td></tr><tr><td class="sub-head" colspan="2"> Shipping location </td></tr><tr><td> Invoiced shipping location </td><td> The original shipping location of the invoiced good or service. </td></tr><tr><td> Requested shipping location </td><td> The requested shipping location of the invoiced good or service. </td></tr><tr><td class="sub-head" colspan="2"> Resolution </td></tr><tr><td> Resolution code </td><td> The resolution provided for the disputed invoice line item.- None - Solved - Credit - Solved - Write Off - Solved - Settlement - Solved - Invalid Dispute </td></tr><tr><td> Close notes </td><td> Additional notes made by the user who closes the case. </td></tr><tr><td class="sub-head" colspan="2"> Notes </td></tr><tr><td> Additional comments \(Customer visible\) </td><td> Customer-viewable comments. Each comment is inserted into the Activity field when the user saves the record. </td></tr><tr><td> Work notes \(Private\) </td><td> Information about how to resolve the case, or steps taken to resolve it, if applicable. </td></tr></tbody> </table>
| title | Invoice case line form |
| description | The invoice case line form displays details about an invoice case line. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/customer-service-management/invoice-case-lines-form.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Case Management for Invoice OperationsCase managementOrganize agent workspacesConfigureCustomer Service Management |