Manager Workspace properties

reference brazil Updated Sep 10, 2026 1 min read manager-workspace-properties.md

Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.

Navigate to All**>System Properties****>All Properties**.

Alternatively, in your instance, enter sys_properties.list in the filter navigator and view the system properties.

Property	Description
sn_csm_wfo_workspa.alerts_cards_limit	Enable or disable interaction creation for a non-matched user.- Type: Integer Value: 15 Location: All> System Properties> All Properties.
sn_csm_wfo_workspa.widget_refresh_interval_long	Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer Value: 120 Location: All> System Properties> All Properties.
sn_csm_wfo_workspa.widget_refresh_interval_short	Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer Value: 30 Location: All> System Properties> All Properties.

Property

Description

sn_csm_wfo_workspa.alerts_cards_limit

Enable or disable interaction creation for a non-matched user.- Type: Integer

Value: 15
Location: All**> System Properties****> All Properties**.

sn_csm_wfo_workspa.widget_refresh_interval_long

Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer

Value: 120
Location: All**> System Properties****> All Properties**.

sn_csm_wfo_workspa.widget_refresh_interval_short

Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.- Type: Integer

Value: 30
Location: All**> System Properties****> All Properties**.

**Parent Topic:**[Optimize workforce operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/setup-configurable-wfo-cs.md)

62 lines · 2.0 KB Wrap lines

---
title: Manager Workspace properties
description: Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/manager-workspace-properties.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Optimize workforce operations, Extend capabilities, Configure, Customer Service Management]
---

# Manager Workspace properties

Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.

Navigate to **All****&gt;System Properties****&gt;All Properties**.

Alternatively, in your instance, enter `sys_properties.list` in the filter navigator and view the system properties.

<table id="table_qbv_3d4_pwb"><thead><tr><th>

Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

**sn\_csm\_wfo\_workspa.alerts\_cards\_limit**

</td><td>

Enable or disable interaction creation for a non-matched user.-   Type: Integer
-   Value: 15
-   Location: **All****&gt; System Properties****&gt; All Properties**.

</td></tr><tr><td>

**sn\_csm\_wfo\_workspa.widget\_refresh\_interval\_long**

</td><td>

Set the inactivity period \(in days\) after which an interaction is closed if no email is received from the customer.-   Type: Integer
-   Value: 120
-   Location: **All****&gt; System Properties****&gt; All Properties**.

</td></tr><tr><td>

**sn\_csm\_wfo\_workspa.widget\_refresh\_interval\_short**

</td><td>

Set the inactivity period \(in days\) after which an interaction is closed if no email is received from the customer.-   Type: Integer
-   Value: 30
-   Location: **All****&gt; System Properties****&gt; All Properties**.

</td></tr></tbody>
</table>**Parent Topic:**[Optimize workforce operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/setup-configurable-wfo-cs.md)