Migrate to 15-minute forecasting

---
title: Migrate to 15-minute forecasting
description: Migrate to 15-minute demand forecasting that enables managers to view their agent staffing forecast at 15-minute intervals on the team calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/migrate-15-minute-forecasting.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up Demand Forecast, Optimize workforce operations, Extend capabilities, Configure, Customer Service Management]
---

# Migrate to 15-minute forecasting

Migrate to 15-minute demand forecasting that enables managers to view their agent staffing forecast at 15-minute intervals on the team calendar.

## Before you begin

Role required: admin

## About this task

Starting with the Tokyo release, 15-minute forecasting is the default forecasting feature. Existing customers can migrate from the 60-minute forecasting to 15-minute forecasting using the following procedure.

## Procedure

1.  Set the **sn\_agent\_forecast.forecast\_interval** system property value to `15`.

    1.  Set the application scope to Agent Forecast using the [application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/c_ApplicationPicker.md).

    2.  Enter `sys_properties.list` in the navigation filter, and then open the **sn\_agent\_forecast.forecast\_interval** property.

    3.  In the **Value** field, enter `15`.

    4.  Click **Update**.

2.  Deactivate the existing demo data definitions.

    1.  Navigate to **All** > **Workforce Optimization** > **Demand Forecast** > **Data Collection Definitions**.

    2.  Set the **Active** value of **Cases Assigned** and **Chat Interaction Created** demo definitions to **false**.

3.  Create new data collection definitions, formula parameters, and group forecast configuration.

    For more info, see [Configure the data collection for resources demands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configure-data-collection-demand-forecast.md).

4.  Run the **Collect historical data** on-demand job to collect historical data at 15-minute interval.

    1.  Navigate to **All** > **System Definition** > **Scheduled Jobs**.

    2.  Search for **Collect historical data** and select it.

    3.  Click **Execute Now**.

5.  Run the **Forecast resources for future** scheduled job for staffing forecast that can be viewed on team calendar.

    1.  Navigate to **All** > **System Definition** > **Scheduled Jobs**.

    2.  Search for **Forecast resources for future** and select it.

    3.  Click **Execute Now**.


**Parent Topic:**[Setting up Demand Forecast in Workforce Optimization for Customer Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/customer-service-management/configuring-demand-forecast-configurable-wfo-cs.md)