Email Composer and Email Viewer

concept brazil Updated Sep 10, 2026 1 min read migration-compose-preview-email.md

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Learn about how the Email Composer and Email Viewer function with Configurable Workspace.

Email Composer

The Email Composer component enables requestors and fulfillers to use email to communicate. The component is associated with a record to include conversations as part of the record. For example, an agent can compose an email to a customer to gather information about the customer's case.

Legacy table name	UIB table name
No corresponding table	sys_ux_screen

Configure the Email Composer in UI Builder.

For more information about the Email Composer component, see Next Experience Components documentation.

Email Viewer

The Email Viewer component enables customer service agents to preview emails in CRM Workspace before sending them to customers. The component is associated with a record to include emails as part of the record.

Legacy table name	UIB table name
No corresponding table	sys_ux_screen

Configure the Email Viewer in UI Builder.

For more information about the Email Viewer component, see Next Experience Components documentation.

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---
title: Email Composer and Email Viewer
description: Learn about how the Email Composer and Email Viewer function with Configurable Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/customer-service-management/migration-compose-preview-email.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migrate to CRM Workspace, Migrating to CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Email Composer and Email Viewer

Learn about how the Email Composer and Email Viewer function with Configurable Workspace.

## Email Composer

The Email Composer component enables requestors and fulfillers to use email to communicate. The component is associated with a record to include conversations as part of the record. For example, an agent can compose an email to a customer to gather information about the customer's case.

|Legacy table name|UIB table name|
|-----------------|--------------|
|No corresponding table|sys\_ux\_screen|

Configure the Email Composer in [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/ui-builder-overview.md).

For more information about the Email Composer component, see [Next Experience Components documentation](https://developer.servicenow.com/dev.do#!/reference/next-experience/components?&query=&order_by=nameAsc&limit=120&offset=0&categories[]=uib_component&categories[]=uib_macroponent-component&categories[]=uib_facades).

## Email Viewer

The Email Viewer component enables customer service agents to preview emails in CRM Workspace before sending them to customers. The component is associated with a record to include emails as part of the record.

|Legacy table name|UIB table name|
|-----------------|--------------|
|No corresponding table|sys\_ux\_screen|

Configure the Email Viewer in [UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/application-development/ui-builder-overview.md).

For more information about the Email Viewer component, see [Next Experience Components documentation](https://developer.servicenow.com/dev.do#!/reference/next-experience/components?&query=&order_by=nameAsc&limit=120&offset=0&categories[]=uib_component&categories[]=uib_macroponent-component&categories[]=uib_facades).